Staff Solution Architect - AI / Datacenter Solutions (26865)

Super Micro Computer, Inc. • Raleigh, NC

38d

About The Position

The Staff Field Application Engineer (FAE) will be part of a growing, dynamic, highly-focused team responsible for developing new or existing opportunities in the global IT market. The FAE will be required to work with customers from ground to executive-level, manage projects hand in hand with internal and external teams, and help grow the business whenever possible. Customer and solution focus, are two key factors for this position, as well as business continuity and support. The FAE must work with multiple departments to ensure new projects and existing projects are initiated or maintained towards customer requirements.

Requirements

• Bachelors' or Masters' degree in engineering discipline; computer science, computer engineering and electrical engineering preferred
• Minimum 12+ years of related experience with Compute/Storage Server or Data Center or IT Infrastructure experience desired
• Familiarity with BMC, Remote Management, Redfish, BIOS , GPUs, AI/ML, Liquid Cooling and data center operations
• Excellent communication skills and business sense required
• Strong background and experience with x86-based server architecture
• Solid hardware system understanding and diagnostics skills
• Strong technical communication and leadership skills to drive investigations with engineers of multiple disciplines
• Individual must be able to work effectively and independently in high pressure environments

Responsibilities

• Work closely with end customer(s) to understand requirements and drive internal teams to provide optimized technical solutions
• Provides technical leadership in Pre-Sales and oversee implementation of such solutions
• Highly technical problem solver who understands system architecture, hardware and software interaction
• Should possess basic hardware architecture understanding and debug skills
• Manage and leads teams during investigation and resolution of problems in the field
• Has a good understanding of firmware, drivers, OS, Applications and their interaction that can cause system issues
• Work cross-department to ensure customer satisfaction and timely resolution of issues
• Ability to build and demonstrate proof-of-concept that meets or exceeds customer business needs
• Ability to present the corporate brand, product messaging and solutions to customers
• Visit on-site facilities and operations to enable solution integration and issue resolution
• Some travel required (up to 25%)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Computer and Electronic Product Manufacturing
• Number of Employees: 5,001-10,000 employees