Staff Software Systems Engineer, Mail and Messaging

ServiceNow • San Diego, CA

114d • $147,300 - $257,800

About The Position

We are seeking a highly skilled and experienced Staff Systems Engineer to join our Mail & Messaging team in Systems Engineering. This role goes beyond automation scripting—our ideal candidate will be a seasoned developer capable of building and maintaining robust, scalable systems and services. You'll work on complex backend components that power our mail infrastructure, with a strong emphasis on Python development (or comparable languages).

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Typically requires a minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years experience; or equivalent experience.
• Strong experience with Linux and Linux-based services running at scale.
• Advanced proficiency in Python, with the ability to design and implement complex systems.
• Experience working on mail systems is highly desirable.
• Experience with configuration management tools such as Ansible or Puppet is a plus.
• Familiarity with containerization technologies (e.g., Docker, Kubernetes) is a plus.
• Strong understanding of distributed systems, networking, and system performance.
• Excellent problem-solving and debugging skills.
• Strong communication and collaboration skills.

Nice To Haves

• Experience with cloud platforms (e.g., AWS, GCP, Azure).
• Knowledge of security best practices in systems and application development.
• Experience with CI/CD pipelines and DevOps practices.

Responsibilities

• Architect, develop, and maintain backend systems and services supporting Mail & Messaging infrastructure.
• Write production-grade code in Python (or JavaScript, Java, or Go) to support scalable, high-performance systems.
• Design and implement APIs, service integrations, and backend logic for mail-related services.
• Collaborate with cross-functional teams to ensure system reliability, scalability, and maintainability.
• Troubleshoot and resolve complex issues across the stack—from infrastructure to application logic.
• Participate in code reviews, design discussions, and architectural planning.
• Contribute to automation and configuration management using tools like Ansible or Puppet.
• Build orchestration workflows by leveraging features of the ServiceNow platform.
• Support containerized deployments and CI/CD pipelines.

Benefits

• Base pay of $147,300 - $257,800, plus equity (when applicable), variable/incentive compensation and benefits.
• Health plans, including flexible spending accounts.
• 401(k) Plan with company match.
• ESPP, matching donations.
• Flexible time away plan and family leave programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree