Uniphore-posted 3 months ago
$169,800 - $233,500/Yr
Full-time • Senior
Palo Alto, CA
501-1,000 employees

Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.

  • Early Partnership (25%) - Review RFCs and PRDs to prevent downstream issues, provide architectural guidance during planning phases
  • Self-Service Enablement (25%) - Create documentation, knowledge bases, and tooling that eliminate support dependencies
  • Incident Excellence (20%) - Design incident response frameworks, escalation procedures, and comprehensive playbooks that teams can self-execute
  • Standards & Architecture (20%) - Define technical standards, operational frameworks, and service readiness criteria that enable team autonomy
  • Service Ownership Coaching (10%) - Guide teams through ownership maturity, scorecard compliance, and operational best practices
  • Maintain multi-tenant, multi-cloud infrastructure while building the systems that make your expertise scalable
  • 10+ years in DevOps/SRE roles with proven experience transforming operational models
  • Production Excellence - Deep incident management, RCA processes, and on-call system design experience
  • Cloud & Infrastructure - Expert-level AWS, Kubernetes, Infrastructure as Code (Terraform), cost optimization
  • Standards & Documentation - Strong technical writing skills, ability to create comprehensive operational procedures
  • Architecture & Planning - Experience with RFC/PRD review processes, API design patterns, service architecture
  • Collaboration & Coaching - Track record of enabling team capabilities rather than doing work for teams
  • Proficiency in scripting (Go, Python, Bash, etc.) and CI/CD systems
  • Strong bias toward simple solutions and systems thinking approach
  • AWS Solutions Architect Professional or relevant certifications (GCP, Azure, etc.)
  • Experience leading organizational transformation initiatives
  • Kubernetes certifications (CKA, CKAD, CKS)
  • Background in service ownership models and platform engineering
  • Competitive base pay
  • Annual incentive opportunity based on target achievement
  • Pre-IPO stock options
  • Medical, dental, vision insurance
  • 401(k) with a match
  • Generous paid time off
  • Paid holidays
  • Paid day off for your birthday
  • Other paid leave policies to support employees through all phases of life
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