The engineering organization is a dynamic group of builders, thinkers, and problem-solvers dedicated to delivering scalable, AI-powered software products that elevate how organizations work. We value clean architecture, intuitive user experiences, and a culture of continuous improvement. Every engineer here plays a key role in shaping the quality and reliability of our products. About the Team: IT Operations Management (ITOM) team focuses on building and enhancing ServiceNow’s capabilities, which deliver observability, incident response, and service reliability through modern, AI-native workflows. These solutions integrate monitoring, alerting, and automated remediation to optimize operational efficiency and reduce downtime for enterprise customers, sometimes by hooking directly into third party applications. A Staff Software Engineer (IC4) in this high visibility team would play a critical role in designing and implementing scalable systems, driving architectural decisions, and developing robust features that improve platform performance and resilience for high impact products in the ServiceNow AI-native portfolio. Additionally, the role involves mentoring junior engineers, ensuring code quality, and collaborating cross-functionally to deliver innovative solutions aligned with business objectives.