Staff Software Engineer

Pearson

About The Position

The Solution Architect for Salesforce and Enrollment Systems provides strategic and technical leadership to design, integrate, and optimize CRM and student/customer enrollment platforms across the enterprise. This role ensures that Salesforce and associated systems deliver a seamless end-to-end experience—from lead capture through onboarding—while aligning with business objectives, data governance, and architectural best practices.

Responsibilities

Design scalable, secure, and high-performing solutions across Salesforce (Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, and Data Cloud) and enrollment management platforms.
Lead end-to-end architecture for enrollment workflows, including lead nurturing, application processing, admissions, and onboarding.
Define integration patterns between Salesforce, LMS's and data middleware (e.g., MuleSoft).
Create and maintain solution architecture diagrams, data flow models, and API designs.
Partner with business stakeholders, IT leadership, and product owners to translate strategic goals into technology solutions.
Define architecture standards, guardrails, and best practices for Salesforce and related platforms.
Contribute to enterprise data strategy, ensuring data integrity, compliance, and interoperability across systems.
Provide technical oversight on Salesforce and enrollment project implementations and enhancements.
Collaborate with developers, admins, and third-party vendors to ensure solutions meet design specifications and quality standards.
Conduct architecture reviews, performance tuning, and environment management.
Evaluate new Salesforce and enrollment technologies and recommend adoption strategies.
Act as the primary Salesforce and enrollment systems technical advisor to cross-functional teams.
Mentor Salesforce administrators, developers, and analysts on architecture and design principles.
Communicate complex architectural concepts to non-technical audiences.