Staff Software Engineer

ServiceNow-posted 8 days ago

Full-time • Mid Level

Santa Clara, CA

5,001-10,000 employees

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The engineering organization is a dynamic group of builders, thinkers, and problem-solvers dedicated to delivering scalable, AI-powered software products that elevate how organizations work. We value clean architecture, intuitive user experiences, and a culture of continuous improvement. Every engineer here plays a key role in shaping the quality and reliability of our products. About the Team: IT Operations Management (ITOM) team focuses on building and enhancing ServiceNow’s capabilities, which deliver observability, incident response, and service reliability through modern, AI-native workflows. These solutions integrate monitoring, alerting, and automated remediation to optimize operational efficiency and reduce downtime for enterprise customers, sometimes by hooking directly into third party applications. A Staff Software Engineer (IC4) in this high visibility team would play a critical role in designing and implementing scalable systems, driving architectural decisions, and developing robust features that improve platform performance and resilience for high impact products in the ServiceNow AI-native portfolio. Additionally, the role involves mentoring junior engineers, ensuring code quality, and collaborating cross-functionally to deliver innovative solutions aligned with business objectives. What you get to do in this role:

Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability.
Collaborate with product managers to translate requirements into well-architected solutions, owning features from design through delivery
Build intuitive and extensible user experiences using modern UI frameworks, ensuring flexibility for customer-specific needs.
Contribute to the design and implementation of new products and features while enhancing existing product capabilities.
Integrate automated testing into development workflows to ensure consistent quality across releases.
Participate in design and code reviews ensuring best practices in performance, maintainability, and testability.
Develop comprehensive test strategies covering functional, regression, integration and performance aspects
Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality
Promote a culture of engineering craftsmanship, knowledge-sharing, and thoughtful quality practices across the team.
Build integrations with third-party applications using their cutting-edge frameworks.

Experience in leveraging critical thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
Typically requires a minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years experience; or equivalent experience.
Proficiency in Python, Java, or similar object-oriented languages.
Experience with modern front-end frameworks such as Angular, React, or Vue.
Strong knowledge of data structures, algorithms, object-oriented design, design patterns, and performance optimization
Familiarity with automated testing frameworks (e.g., JUnit, Selenium, TestNG) and integrating tests into CI/CD pipelines
Understanding software quality principles including reliability, observability, and production readiness.
Ability to troubleshoot complex systems and optimize performance across the stack.
Experience with AI-powered tools or workflows, including validation of datasets, model predictions, and inference consistency.
Comfort with development tools such as IDEs, debuggers, profilers, source control, and Unix-based systems

ServiceNow platform knowledge

For positions in this location, we offer a base pay of $147,300 - $257,800, plus equity (when applicable), variable/incentive compensation and benefits.
Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure.
We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.
Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

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