Staff Software Engineer - RaptorDB Provisioning

ServiceNow • San Diego, CA

67d • $155,800 - $272,700

About The Position

Database Provisioning builds the tools that safely operate and manage the databases running within ServiceNow data centers. The CLI interface tools that we create are used by internal operations and support teams and by every automation running in a ServiceNow data center. As a team, our challenge is to deliver high-quality solutions that operate reliably without interruption at a massive scale. Our work is fundamental to ServiceNow’s reliability, reputation, and success. As a team, we believe that ease of use, quality, scale, and customer feedback are the pillars of our development process. We work within a very collaborative environment with distributed teams that empower you to be successful in your work.

Requirements

• Expertise in managing and operating databases in production, particularly PostgreSQL, MySQL, MariaDB, or Oracle.
• Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations.
• Experience in collaborating and negotiating with senior technical stakeholders to discover and understand complex requirements for a task or problem.
• Linux experience that includes a deep knowledge and understanding of its internals.
• Excellent technical problem-solving skills, including root cause analysis of issues in production.
• Experience in these languages & tools: Ruby, Puppet, Jenkins.
• Experience with CI/CD systems: Jenkins, TeamCity, etc.
• Enjoy collaborating with engineering teams located in different time zones (PT, ET, CET).
• Great analytical and design skills.
• Excellent communication, networking, and self-management skills.

Nice To Haves

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Experience in using AI Productivity tools such as Windsurf, Cursor, etc.

Responsibilities

• Design software for operating PostgreSQL databases in production that is simple to use and integrates at scale.
• Work with stakeholders to understand detailed requirements.
• Build high-quality, clean, scalable, and reusable code by enforcing best practices around software engineering architecture, testing, and processes (Code Reviews, Unit testing, etc.).
• Work with a team that owns the technological choices and their code from design, implementation, test automation, and delivery of high-quality features.
• Work in an environment with a strong collaboration and knowledge-sharing spirit.
• Work in an international team with colleagues in Europe and the USA.

Benefits

• Base pay of $155,800 - $272,700, plus equity (when applicable), variable/incentive compensation and benefits.
• Health plans, including flexible spending accounts.
• 401(k) Plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Matching donations.
• Flexible time away plan.
• Family leave programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees