Staff Software Engineer, Insights
About The Position
As a Staff Software Engineer on the Insights team, you will play a foundational role in building a new product area from the ground up. You will define technical direction, establish engineering practices, and drive multi-quarter initiatives that shape how customers understand performance, discover new intents, and iterate on AOPs. This role is ideal for engineers who excel in ambiguous environments and enjoy taking ideas from concept to shipped product. You will work closely with design and PM to validate assumptions, prototype quickly, and learn directly from customer feedback. You will help build the team’s culture and set a high standard for product quality.
Requirements
- 8+ years of engineering experience with meaningful technical leadership
- A strong track record of building 0 to 1 products or teams
- Ability to turn ambiguous product ideas into clear technical plans and shipped features
- Proficiency in Typescript or Python and comfort working across the stack
- Strong product intuition and experience building user-facing features with clear, actionable insights
- Experience collaborating with Product, Design, and Data Science to iterate quickly and validate ideas
- Experience designing efficient and scalable data models across relational and analytical databases
Nice To Haves
- Experience building analytics products, conversation intelligence tools, or insight generation features
- Experience working with agent-driven or LLM-powered systems
- Experience influencing engineering culture and practices across teams
- Deep technical expertise in building high availability systems, streaming pipelines, and data infrastructure
Responsibilities
- Lead the architecture and technical direction for a new insights platform used by CX and product teams
- Build the foundational product experiences that help users understand customer intents, agent behavior, and voice of customer patterns
- Define workflows and visualizations that guide customers toward writing better AOPs and improving agent quality
- Drive fast iteration by testing ideas quickly, gathering feedback, and refining product direction based on real usage
- Mentor engineers, establish engineering norms, and help grow a high-performing new team
- Partner with PM, Design, and Agent Engineering to shape the long-term roadmap for insights at Decagon
Benefits
- Medical, dental, and vision benefits
- Take what you need vacation policy
- Daily lunches, dinners and snacks in the office to keep you at your best
- Offers Equity
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
