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Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community Support Platform (CSP) is a key driver in enabling Airbnb's core business. Community Support Engineering builds world-class tools for our team of Community Support ambassadors around the world as well as our operations teams, to ensure our guests and hosts have a great experience on Airbnb, 24/7, and 365 days a year. You will be joining the Core Service Experience team, which is responsible for building and maintaining the overall product experience for the core software application and tooling that our global team of 18,000+ support ambassadors use every day to do their jobs. This is an opportunity to drive innovation for Airbnb's customer support systems, leveraging data from across our systems and technologies like GenAI to improve functionality for our ambassadors, and by extension, provide a world-class experience for our guests and hosts.
