Staff Software Engineer - Conversational AI & Automation

Aisera • Santa Clara, CA

83d • $150,000 - $190,000

About The Position

Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. Aisera’s AI Copilot uses industry and domain-specific LLMs to deliver human-like experiences and auto-remediate requests through AI workflows. With 400+ integrations and 1200+ prebuilt workflows, customers achieve 75%+ automation and 90% cost reduction. Aisera has received numerous recognitions, including the following: FastCompany Best Workplaces for Innovators; Inc 5000 Award for Fastest Growth; Forbes AI50; EY Entrepreneur of the Year 2023; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; and Silicon Review 50 Most Admired Companies. Our seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other. Join our dynamic and fast-paced team and be a part of our journey to revolutionize the industry.

Requirements

• 10+ years hands-on experience with microservices and scalable software development.
• Experience with distributed systems, large-scale data, and the full software lifecycle of modern computer languages (java, python, etc).
• Solid understanding of software development principles, design patterns, and best practices.
• Proficiency in database design and integration, including SQL and NoSQL databases.
• Excellent communication and teamwork skills, with the ability to collaborate effectively with team members and stakeholders.
• Bachelor's degree in Computer Science, Software Engineering, or a related field.

Nice To Haves

• Experience with cloud platforms (e.g AWS, GCP) is highly desired.
• Familiarity with SaaS concepts and experience in developing SaaS-based applications is a plus.
• Domain knowledge experience with ServiceNow, Salesforce, workflow, business process etc.
• Experience with building machine learning products.

Responsibilities

• Design, build, and deliver scalable and real-time systems with high quality, scalability, and operability in mind.
• Collaborate with product management, data science, and other engineering teams to bring end-to-end solutions with the highest business value to our customers.
• Review and provide feedback on technical designs and code changes to ensure highly available, scalable, maintainable designs and high code quality standards to engineering peers.
• Troubleshoot and resolve complex technical issues that arise in production and provide timely resolutions.
• Proactively identify areas of technical debt and improvement opportunities, and drive solutions or innovation in engineering organization.
• Take operational ownership of the system by using monitoring and observability tools to identify and resolve production issues.
• Mentor and coach team members to raise the technical bar on the team.

Benefits

• Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees