Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox, the privacy-minded web browser. Now, with more than 225 million people around the world using our products each month, we’re shaping the next 25 years of technology and helping to reclaim an internet built for people, not companies. Our work focuses on diverse areas including AI, social media, security and more. And we’re doing this while never losing our focus on our core mission – to make the internet better for people. The Mozilla Corporation is wholly owned by the non-profit 501(c) Mozilla Foundation. This means we aren’t beholden to any shareholders — only to our mission. Along with thousands of volunteer contributors and collaborators all over the world, Mozillians design, build and distribute open-source software that enables people to enjoy the internet on their terms. About this team and role: Mozilla is seeking a Staff Software Engineer to lead the next evolution of Service Desk and digital workplace operations. This role goes beyond traditional IT support: it is centered on AI-driven service enablement, automation, and platform ownership. You will be a single-threaded owner for key internal platforms and Enterprise AI-powered services, ensuring they deliver maximum value to the business. You’ll architect intelligent workflows, integrate SaaS and AI systems, and drive adoption across the organization — all while staying connected to the user experience through escalations, feedback loops, and advanced troubleshooting. This is a lead-level role for someone who thrives at the intersection of technology, AI, security, and human experience — with deep experience in high-end Python scripting to build, scale, and maintain automation frameworks and integrations across Mozilla’s internal tools ecosystem.