Staff Site Reliability Engineer

BuildOps•Los Angeles, CA

3h•$174,000 - $226,000•Hybrid

About The Position

At BuildOps, we’re building a software platform that empowers today’s commercial contractors. From service management to project execution, we’re reimagining how our customers operate. Our team thrives on ambition, innovation, and collaboration – qualities we look for in every new hire. You will join our cloud infrastructure and reliability engineering team as a Staff Site Reliability Engineer (SRE). Your primary responsibility will be to improve and protect the reliability, performance, and operability of our production systems while helping evolve our AWS-based infrastructure. We’re looking for someone with a strong SRE mindset, solid software engineering fundamentals, and deep observability expertise who can work effectively in a distributed team environment. Reporting to the DevOps and SRE Manager, this is a hands-on, staff-level role where you will influence reliability strategy, build tooling and automation, and contribute directly to day-to-day operations in a fast-moving, industry-defining company.

Requirements

8+ years of experience operating complex, user-facing SaaS systems and working on production systems and reliability-focused initiatives
Proven experience leading multi-sprint, multi-engineer projects (for example reliability, performance, or infrastructure initiatives) to successful completion with clear business impact
Experience leading at least one org-wide or multi-team reliability or performance initiative from definition through rollout and follow-through on improvements
Thorough understanding of, and hands-on experience with, modern SRE practices, such as: Defining and implementing SLIs/SLOs and error budgets Reducing toil through automation Safe deployment and rollout patterns Structured post-incident reviews and continuous improvement
Strong software engineering skills: you’ve written and maintained production-quality code and can work comfortably in at least one modern language (for example Python or Node.js/TypeScript)
You regularly use LLMs and AI-assisted tooling in your workflow and know how to validate and improve what they generate
Deep expertise in at least one reliability-related domain, such as observability, incident management, performance engineering, or large-scale data/search platforms
Strong observability skills, including: Designing metrics, logging, and tracing for multi-service systems Building actionable dashboards and alerts with clear runbooks Correlating metrics, logs, and traces to debug complex issues
Experience with tools such as Datadog, Prometheus, Grafana, Honeycomb, or New Relic (we use Datadog, but vendor-agnostic experience is welcome)
Experience working with AWS in production and collaborating effectively within Infrastructure as Code workflows (for example Terraform-based systems and container/orchestration platforms such as ECS, EKS, or Kubernetes)
Incident management experience, including: Participating in or coordinating incident response Working within an incident management tool (for example incident.io, PagerDuty, Opsgenie, or similar) Helping teams implement durable, high-leverage follow-ups after incidents
Strong communication and influence skills and the ability to explain complex technical topics to both technical and non-technical audiences, influence peers and stakeholders, and mentor less-experienced engineers
CS degree or equivalent experience running production systems; we are equally interested in people from non-traditional backgrounds who have spent time operating real-world environments
Ability and willingness to participate in a production on-call rotation
Ability to work a hybrid schedule – Monday/Friday WFH; Tuesday–Thursday in-office

Responsibilities

Own one or more reliability domains end-to-end (for example observability, incident management workflows, performance of key surfaces, or core platform readiness), including strategy, roadmap, and execution
Drive and refine modern SRE practices across services, including SLIs/SLOs, error budgets, and reliability reviews
Lead multi-sprint, multi-engineer reliability or performance initiatives, coordinating work across teams and driving them to successful completion
Design and maintain end-to-end observability (metrics, logs, traces, dashboards, and alerts) so teams can quickly detect, debug, and prevent issues
Act as a subject-matter expert in at least one reliability area (for example observability, incident management, performance engineering, or search/data platforms), helping other teams make good design and operational decisions
Partner with product and engineering teams to design reliable services—reviewing architectures, failure modes, rollout strategies, and capacity/latency considerations—and influence system design toward reliability and performance goals
Help evolve and operate our AWS infrastructure (networking, compute, data stores) in collaboration with infrastructure experts, working within Infrastructure as Code workflows
Contribute code to services, tooling, and automation (for example reliability libraries, deployment and incident tooling, health checks), and use LLMs/AI tools to accelerate high-quality delivery
Define, implement, and iterate on SLIs, SLOs, and error budgets with service owners, and use them to guide reliability work and release decisions
Participate in production on-call rotations and incident response for high-severity issues, including learning-focused post-incident reviews and follow-through on action items
Develop runbooks, safeguards, and automation that reduce manual work, improve time-to-diagnosis, and standardize responses to recurring scenarios
Collaborate with engineering and product leadership to prioritize reliability, performance, and operability work alongside feature delivery
Document standards, playbooks, and best practices so reliability improvements scale across teams
Mentor other SREs and software engineers in reliability-minded design, observability, incident response, and pragmatic use of SRE practices
Help build systems, automation, and team practices that reduce reliance on heroics and ad-hoc firefighting

Benefits

Generous equity grant, become an owner in our company!
Macbook computer provided
A comprehensive benefits package
Flexible PTO and hybrid work schedules
Work from home stipend
Hubs in Los Angeles, San Francisco, Toronto, and Raleigh with hybrid work schedules and lunch provided for in-office days
Company events like BBQs and team-building activities, both in-person and virtual
Fast-paced, collaborative, and dynamic work environment
Opportunities for growth and career advancement
Chance to work with cutting-edge technology and innovative solutions
The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers