Staff Site Reliability Engineer (SRE)

HeartFlow•San Francisco, CA

62d•$185,750 - $250,922•Hybrid

About The Position

Heartflow is a medical technology company advancing the diagnosis and management of coronary artery disease, the #1 cause of death worldwide, using cutting-edge technology. The flagship product-an AI-driven, non-invasive cardiac test supported by the ACC/AHA Chest Pain Guidelines called the Heartflow FFRCT Analysis-provides a color-coded, 3D model of a patient's coronary arteries indicating the impact blockages have on blood flow to the heart. Heartflow is the first AI-driven non-invasive integrated heart care solution across the CCTA pathway that helps clinicians identify stenoses in the coronary arteries (RoadMapAnalysis), assess coronary blood flow (FFRCT Analysis), and characterize and quantify coronary atherosclerosis (Plaque Analysis). Our pipeline of products is growing and so is our team; join us in helping to revolutionize precision heartcare. Heartflow is a publicly traded company (HTFL) that has received international recognition for exceptional strides in healthcare innovation, is supported by medical societies around the world, cleared for use in the US, UK, Europe, Japan and Canada, and has been used for more than 400,000 patients worldwide. Heartflow is transforming cardiovascular care with cutting-edge, non-invasive technology. We are launching a massive Platform Modernization initiative to power the next generation of our life-saving medical products. We're looking for an experienced Site Reliability Engineer (SRE) to join our cloud-native infrastructure team. You will work closely with our Platform engineers and development teams to ensure our critical systems are highly available, scalable, observable, and performant. If you thrive on eliminating toil, automating complex operations, and defining the standards for production excellence, we want to talk to you.

Requirements

8+ years of progressive experience in Site Reliability Engineering, Production Engineering, or a closely related role.
Expert-level proficiency with AWS, including networking, compute, and storage.
Deep expertise in Kubernetes and the cloud-native ecosystem.
Fluency in at least one major scripting/programming language for automation and tooling (e.g., Python, Go, or Java).
Solid experience with monitoring and logging solutions (Datadog)
Proven ability to design and implement robust, highly available distributed systems.
Demonstrated experience with Infrastructure as Code tools like Terraform.
Exceptional communication skills, capable of explaining complex technical issues to both technical and non-technical audiences.

Nice To Haves

Experience implementing Service Mesh technologies (e.g., Istio, Linkerd).
A strong understanding of security principles and practices in a cloud environment.
Certifications such as CKA (Certified Kubernetes Administrator) or CKAD (Certified Kubernetes Application Developer).

Responsibilities

Design, implement, and lead large-scale, cross-functional projects to improve the reliability, performance, and efficiency of our core services and infrastructure (10× impact).
Drive the reduction of toil by developing and deploying sophisticated automation tools and frameworks, championing the "everything as code" philosophy.
Serve as a technical escalation point for critical incidents, perform deep-dive root cause analyses (RCAs), and implement robust corrective measures to prevent recurrence.
Define and implement SLOs, SLIs, and Error Budgets for critical services. Enhance our monitoring, logging, and tracing systems to provide comprehensive visibility into system health.
Set the technical direction and best practices for the entire SRE and engineering organization. Mentor mid-level and senior engineers on design patterns, operational rigor, and reliability principles.

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