Staff Site Reliability Administrator

Portland General Electric • Portland, OR

8d

About The Position

At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. Its core to our DNA and we haven’t stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote social, economic and environmental progress. We’re always on the lookout for people passionate about leading and being a part of teams that are advancing innovative clean energy solutions that are also affordable and accessible to all. Site Reliability Administrator Job Overview This role exists to support the reliability, stability, and continuous improvement of critical IT systems and services that enable day-to-day business operations. By ensuring systems are maintained, monitored, and improved in alignment with established standards, this position helps minimize service disruption and supports dependable technology outcomes across the organization. The work is impactful because it directly contributes to operational resilience, effective incident response, and the ongoing evolution of system reliability practices. Individuals in this role collaborate with peers, managers, and stakeholders to support dependable service delivery while building a strong foundation for continuous improvement. This position is open to two P-levels: Staff Site Reliability Administrator (Grade 6 / P2 – Intermediate) and Site Reliability Administrator (Grade 7 / P3 – Career). The level at which an offer is made will be determined based on the selected candidate’s qualifications, skills, and experience.

Requirements

• Requires a bachelor’s degree in IT, business, computer science, engineering management or other related field or equivalent experience.
• Typically two or more years of experience in the development, implementation and maintenance of IT systems.
• Experience in Windows/Linux servers, virtualization and networking fundamentals.
• Intermediate knowledge and experience working with operating systems
• Intermediate knowledge and experience working with network, platform or database systems
• Intermediate knowledge of work management tools
• Intermediate knowledge of ITIL or other service operations framework
• Problem-solving skills
• Analytical thinking skills
• Accuracy skills
• Risk management skills
• Oral and written communication skills
• Collaboration skills
• Organization and prioritization skills
• Time management skills
• Ability to adhere to response times, deadlines, and time-sensitive tasks
• Ability to communicate and problem solve under stress
• Ability to respond and adapt to frequent change
• Ability to collaborate effectively with peers, managers, and stakeholders
• Ability to process new information and apply it consistently
• Ability to accept feedback and demonstrate self-awareness
• Ability to adhere to established schedules and attendance standards
• Ability to work variable hours and long hours as needed
• Ability to support shift schedules
• Ability to support after-hours on-call with 15-minute response times
• Ability to report to work during severe inclement weather
• Ability to drive into the office within a two-hour drive time if needed
• Valid driver’s license required
• Occasional travel and overnight travel may be required
• Regular computer use throughout the work shift

Nice To Haves

• Experience with cloud platforms (AWS, AZURE, GCP) preferred.
• ITIL Foundation and Microsoft Certification preferred.

Responsibilities

• IT Infrastructure (ITOP) Carries out agreed operational procedures, including network configuration, installation, and maintenance. Supports maintenance windows to minimize service disruption. Uses network management tools to collect and report on network load and performance statistics. Contributes to the implementation of maintenance and installation work including parching and updates to servers, operating systems and infrastructure components. Uses standard procedures and tools to carry out defined system backups, restoring data where necessary. May assist with patch deployment validations to ensure compliance with security and operational standards. Monitors system health and identifies operational problems and contributes to their resolution. Contributes to reliability reviews and continuous improvement initiatives.
• Incident Management (USUP) Following agreed procedures, identifies, registers and categorizes incidents. Gathers information to enable incident resolution and promptly resolves incidents within established service level agreements (SLAs). Escalates complex issues as appropriate. Maintains records and advises relevant persons of actions taken.
• Problem Management (PBMG) Investigates problems in systems, processes and services. Assists with the implementation of agreed remedies and preventative measures.
• Automation (AUTM) Develops scripts and automation tools to streamline repetitive tasks (e.g., patching, monitoring, reporting). Maintains documentation for automated processes and workflows.
• System Software (SYSP) Uses system management software and tools to collect agreed performance statistics. Carries out agreed system software maintenance tasks and minimizes service disruption.
• Change Control (CHMG) Administers, tracks, logs, reports on change requests, using appropriate tools, techniques and processes. Provides assistance to implement standard low-risk changes, in accordance with defined change control procedures. Provides documentation of incident resolutions, maintenance procedures and automation scripts. Contributes to knowledge transfer.
• Service Level Management (SLMO) Monitors service delivery performance metrics and liaises with managers and customers to ensure that service level agreements (SLAs) are not breached without the stakeholders being given the opportunity of planning for deterioration in service.
• Information Security (SCTY) Assists with implementing and monitoring security policies and protocols across different systems. Contributes to identifying and addressing potential risks in security governance and compliance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level