State of California-posted about 1 month ago
Full-time • Manager
Hybrid • Sacramento, CA
1,001-5,000 employees
Executive, Legislative, and Other General Government Support

Are you someone who has a keen eye in identifying administrative challenges? Do you have experience establishing and implementing administrative policies for departmental use? If you are passionate about collaborating with internal partners, then please see below for more information regarding this position! Covered California is looking for a System Support Supervisor to join the Service Center. This role will function as administrative liaison support for all Service Center Information Technology (IT) functions. The System Support Supervisor provides oversight and technical assistance to staff of the Unit. This position offers opportunity to collaboratively work with internal and external partners on shared initiatives. At Covered California, we recognize our employees are our most valuable asset. We have a variety of career fields that help make a difference in the lives of Californians, and we're looking for talented and enthusiastic individuals to join our team! Learn more about why you should join the Service Center Division. This is a 24-month limited-term position with the possibility of becoming permanent. This position's office headquarters location is designated in Sacramento County. Travel expenses associated with commuting to the employee's office headquarters location are not reimbursable, other than authorized transit subsidies. NOTE: To be considered for this job opportunity, applicants must be reachable on an employment list, have transfer eligibility, or have reinstatement eligibility. If you are new to California State service and you do not have list eligibility, you must take the exam for this classification. To gain employment list eligibility, please click here to access the exam bulletin. Possession of minimum qualifications will be verified prior to interview and/or appointment. If it is determined an applicant does not meet the minimum qualifications, the applicant's name may be removed from the eligibility list. Covered California does not provide visa sponsorship and is not an E-Verify employer. Effective July 1, 2025, in response to the budget deficit, the Department of Human Resources (CalHR) has implemented the Personal Leave Program 2025 (PLP 2025). PLP 2025 requires that each full-time employee working their assigned work schedule receive a 3 percent reduction in pay in exchange for 5 hours of PLP 2025 leave credits monthly through June 30, 2027. You will find additional information about the job in the Duty Statement.

  • Supervise team workload: Develop, plan, and oversee technical and analytical team workloads.
  • Manage staff performance: Assign tasks, provide feedback, evaluate performance, and foster collaboration.
  • Resolve administrative issues: Advise management on resolving administrative challenges and support services.
  • Coordinate administrative support: Supervise internal administrative processes and implement new procedures.
  • Lead special project: Participate in special projects and manage essential resources for Service Center operations.
  • To be considered for this job opportunity, applicants must be reachable on an employment list, have transfer eligibility, or have reinstatement eligibility.
  • If you are new to California State service and you do not have list eligibility, you must take the exam for this classification.
  • Possession of minimum qualifications will be verified prior to interview and/or appointment.
  • Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
  • Knowledge of call center information technology.
  • Communication Skills - ability to present information and express ideas in a clear, confident, and convincing manner.
  • Decision making - ability to make informed decisions via objective data, research and analysis, and input from team members and key stakeholders.
  • Teamwork - collaborate to achieve common goals and objectives, utilize effective consultation and negotiation skills.
  • Customer Service Orientation - understands the importance of customer service and ensures customers' expectations and needs are met and/or exceeded.
  • Computer Skills - experiences using Microsoft Excel, Word, Access applications. Experience with IT and computer operating systems, desktop application hardware and software, equipment, and capabilities.
  • General Experience - experience in handling difficult situations (in-person and/or on the phone). Able to adjust shifting priorities, meets deadlines, and work under pressure.
  • We offer an award-winning wellness program, inclusive and diverse atmosphere, employee recognition programs, on site fitness centers at our Sacramento and Service Center locations, and free parking at all of our locations!
  • The State of California offers a comprehensive benefits package that includes Health, Vision, Dental, Retirement, and an array of other options.
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