STAFF SERVICES ANALYST

Calstrs • Yolo, CA

271d • $3,749 - $6,093 • Remote

About The Position

The CalSTRS Customer Service Division is seeking a motivated individual to work as a Staff Services Analyst on the Account Services Team. Customer Service is the first point of contact for CalSTRS' members, benefit recipients, and other constituents. Through multiple communication channels which include telephone, secure messaging, and written correspondence, the contact center is responsible for providing excellent member service through accurate, consistent, complete, and timely responses to each inquiry. The Account Services Unit collaborates and provides support services to the divisions within the Benefits & Services Branch to achieve performance objectives and to maximize member satisfaction. Under supervision of the Account Services Manager I (Pension Program Manager I), the Staff Services Analyst performs duties of average difficulty in a wide variety of consultative and analytical staff services assignments related to Account Services. The Accounts Services Analyst interprets and applies California State Teachers' Retirement Law, policies, regulations, and procedures with accuracy and may act as a lead to lower-level staff.

Requirements

• Strong customer service skills.
• Experience working in a fast-paced production environment.
• Ability to work under pressure and handle changing priorities.
• Ability to establish and maintain cooperative working relationships.
• Capacity to learn quickly and retain information.
• Demonstrate the ability to work effectively with a team.

Responsibilities

• Provide excellent member service through accurate, consistent, complete, and timely responses to inquiries.
• Collaborate and provide support services to the divisions within the Benefits & Services Branch.
• Interpret and apply California State Teachers' Retirement Law, policies, regulations, and procedures.
• Act as a lead to lower-level staff as needed.

Benefits

• Alternative work schedules
• Flexible work hours
• Remote work options
• Medical benefits, including health, dental and vision insurance
• Paid holidays and a defined benefit retirement program
• More than four weeks of vacation/sick leave for leaders
• More than three weeks of vacation/sick leave for staff
• Health insurance in retirement
• Employee Assistance Program
• Loan forgiveness under the federal program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Real Estate