STAFF SERVICES ANALYST

State of California•Sacramento, CA

32d•Hybrid

About The Position

The Department of Health Care Services (DHCS) is the backbone of California's health care safety net. Our success is made possible by the hard work of more than 4,800 DHCS team members and through collaboration with the federal government and other state agencies, counties, and partners for the care of low-income families, children, pregnant women, older adults, and persons with disabilities. This is an exciting opportunity to join our diverse team in the following role. If you are interested in joining our team, apply today! The Provider Enrollment Division is responsible for the Screening, Enrollment, Monitoring, and Recertification of Medi-Cal providers. Under the supervision and direction of the Staff Services Manager (SSM) I, the Application Processing Analyst and Senior Application Processing Analyst will perform research, analysis, and evaluation of provider applications for enrollment into the Medi-Cal Program. These functions include reviewing and processing provider applications, preparing correspondence to providers and stakeholder, working within the online PAVE Portal enrollment system, working with state and federal statutes and regulations as well as pending legislation and maintaining and reviewing information on multiple internal databases. Have questions and/or need assistance? Contact [email protected], we are here to help walk you through the state hiring process! This classification is advertised as Staff Services Analyst (SSA) shall consider Associate Governmental Program Analyst (AGPA) and will be converted to the Analyst I (SSA) and Analyst II (AGPA) classification on January 1, 2026. You will find additional information about the job in the Duty Statement.

Requirements

You will find the Minimum Requirements in the Class Specification.
STAFF SERVICES ANALYST
ASSOCIATE GOVERNMENTAL PROGRAM ANALYST
Applicants must include a Statement of Qualifications (SOQ) for this recruitment. The SOQ is a narrative discussion, not a cover letter, prepared by the applicant describing how their skills, knowledge, abilities, education, training, and experience, qualify them for the position.
The SOQ serves as documentation of the applicant's ability to present information clearly and provide DHCS additional information about their experience and qualifications concisely in writing. The DHCS may not consider applicants who fail to provide an SOQ with their application. Resumes do not take the place of the SOQ.
The SOQ must be no more than two pages in length, double-spaced and using 12-point font. You must indicate your Full Name and Job Control Number at the top right corner.
Candidates who do not complete and submit an SOQ will not be considered for this position. Respond directly to the following: Describe a time when you had to research and interpret a policy, regulation, or program guideline in order to make a well-informed decision or recommendation. In your response, explain how you approached gathering and interpreting information-such as statutes, regulations, or program policies-to support your findings or recommendations. Include any challenges you encountered, how you addressed them, and the impact of your work.
Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
Resume is required and must be included.
Statement of Qualifications -

Nice To Haves

Knowledge of Microsoft (MS) Office Suite, including MS Excel.
Knowledge of the Medi-Cal Program or healthcare organizations.
Strong analytical and organizational skills with a keen attention to detail.
Good time management and multitasking skills.
Good written and oral communication skills .
Ability to work independently or as part of a collaborative team .
Ability to follow applicable procedures, policies, and statutes.
Positive attitude with an eagerness to learn.
Excellent customer service skills.

Responsibilities

performing research, analysis, and evaluation of provider applications for enrollment into the Medi-Cal Program
reviewing and processing provider applications
preparing correspondence to providers and stakeholder
working within the online PAVE Portal enrollment system
working with state and federal statutes and regulations as well as pending legislation
maintaining and reviewing information on multiple internal databases