STAFF SERVICES ANALYST

State of California•Sacramento, CA

35d•Hybrid

About The Position

In all job functions, employees are responsible for creating an inclusive, safe, and secure work environment that values diverse cultures, perspectives, and experiences, and is free from discrimination. Employees are expected to provide all members of the public equitable services and treatment, collaborate with underserved communities and tribal governments, and work toward improving outcomes for all Californians. The Bureau for Private Postsecondary Education (Bureau) is looking for a talented individual who is highly motivated, has excellent communication skills and wants to join a diverse, hard-working team. If you can multi-task and have a strong desire to learn, we want to learn more about you. Under the supervision of the Bureau for Private Postsecondary Education (Bureau) Staff Services Manager (SSM) I in the Investigations and Complaints Section, Complaint Investigation Unit, the Staff Services Analyst (SSA) provides analytical support to the statewide investigation program. The SSA performs analytical functions associated with the case intake process, responsible for investigating and acting upon the less complex complaints received by students and consumers and various functional areas of the field investigation program using the Bureau for Private Postsecondary Schools Automated Information Link (SAIL), the Bureau's Enforcement Investigation's case information system, and other enforcement databases. You will find additional information about the job in the Duty Statement.

Requirements

Candidates who reside outside of the State of California may be admitted to the job interview. However, they must reside in the State of California once they are hired and start working.
Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

Nice To Haves

Be reliable, dependable, accountable and able to function in a fast-paced, changing environment.
Have the ability to respond to and solve sensitive and/or complex issues with confidentiality, discretion and tact.
Have the ability to respond to and manage multiple priorities and meet tight deadlines.
Possess strong written and verbal communication skills as well as strong computer skills using MS Office Suite (Word, Excel, Teams, Outlook, etc.) and organizational skills.
Have the ability to work with a variety of people and organizations in a professional and courteous manner.
Demonstrated ability to develop and maintain cooperative and collaborative relationships both within an organization and with outside partners.
Excellent verbal and written communication that changes to meet the needs of the audience.
Demonstrated ability developing, interpreting, and reviewing policies, procedures, regulations, etc.
Ability to use Microsoft Office Suite and other tools to effectively manage and communicate with staff.
Demonstrated ability to effectively prepare and proofread written documents, including formal reports.
Ability to exercise good judgment, work well under pressure, and meet deadlines.
Excellent organizational and time management skills.
Ability to develop and evaluate alternatives, analyze data, and present ideas and information effectively.
Excellent conflict resolution skills, interpersonal skills, emotional intelligence, self awareness and a passion to help others.

Responsibilities

The SSA performs analytical functions associated with the case intake process
Responsible for investigating and acting upon the less complex complaints received by students and consumers and various functional areas of the field investigation program using the Bureau for Private Postsecondary Schools Automated Information Link (SAIL), the Bureau's Enforcement Investigation's case information system, and other enforcement databases.

Benefits

Health benefits and leave programs are available for most permanent, full-time employees and some permanent, part-time employees.
Benefit eligibility may depend on length of service and may be subject to collective bargaining agreements, which are contracts negotiated between the State of California and employee organizations that define employees' wages, hours, and conditions of employment.
Flexible Work Hours
Telework Opportunities
Free Parking
Health, Dental & Vision Benefits
Paid Sick & Vacation
Retirement
Basic Group Term Life Insurance
Employee Assistance Program
11 Paid Holidays
401(k) & 457 plans
Military Leave
Student Loan Forgiveness
Group Legal Services
Reimbursement Accounts
mentorship
career guidance
supportive management invested in your development
a diverse talented team with great minds