STAFF SERVICES ANALYST

State of California•Sacramento, CA

33d•Hybrid

About The Position

THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE. This position is considered "hybrid" with on-site work two days a week at 722 Capitol Mall and telework three days a week, on average, dependent on operational needs. Currently in office days are Tuesday and Wednesday. The EDD Workforce Services Branch (WSB) is seeking candidates to apply for a Staff Services Analyst (SSA) /Associate Governmental Program Analyst (AGPA) position in the Statewide Training Unit within the Central Office Workforce Services Division. Working as an analyst, you'll be part of a diverse and passionate team helping our fellow Californians get back to work. Under direction of the Staff Services Manager I, you'll deliver technical, and non-technical training pertaining to the CalJOBS labor exchange system, the Workforce Innovation and Opportunity Act, and staff development. You'll also develop and conduct comprehensive training courses for in-person trainings and webinars, and conceptualize corresponding training resources, materials, and reference documents. In addition, you may serve on special projects and committees dedicated to topics that may deviate from regular subject matters. Based on assignment needs, it is required to be able to work independently and as a part of a team. About WSB: The Workforce Services Branch (WSB) administers the Workforce Innovation and Opportunity Act (WIOA) and Wagner-Peyser (W-P) programs which prepare adults, youth, and dislocated workers for participation in the workforce and brings employers with job openings together with qualified job seekers. The WSB is comprised of three Field Divisions which directly deliver services to the public across California: Los Angeles/Coastal Division, Northern Division, and Southern Division. The WSB's Central Office Workforce Services Division supports EDD staff in the field and provides program guidance to WIOA-funded partners located throughout California. The Deputy Director's office oversees the Branch personnel program, risk management program, statewide workforce initiatives and participates in the development of policy and funding strategies in support of the workforce system. WSB Mission California's workforce system supports economic vitality by connecting people, training, and work. As a state employee, you potentially have access to excellent medical, dental, and vision insurance, retirement and savings plans, the Employee Assistance Program and more! In addition to these benefits, you'll receive regular paid leave, Professional Development Days, a Personal Holiday, paid State Holidays, and potential annual raises. See the California State Employee Benefits Summary for more information. Does this job seem like a good fit for you? If so, please see the Duty Statement and Desirable Qualifications below as it outlines more information on the available positions. Join our team to improve the lives of Californians! The position is located at 722 Capitol Mall in the heart of downtown Sacramento within walking distance to light rail, farmer's market during the summer months, the Golden 1 Center, the California State Capitol, historical Old Sacramento and an eclectic collection of retailers, restaurants, food trucks and entertainment venues. Electric bike and scooter rentals are readily available. Currently, the EDD provides a 100% discount to select commuter methods with pick-up/drop-off locations close to the office. You will find additional information about the job in the Duty Statement.

Requirements

Applications without the inclusion of a SOQ or a SOQ that does not follow the required format may not be considered in the hiring process. See SOQ instructions below for further information.
Transcripts/Diploma/Certificate that demonstrates equivalence to completion of the 12th grade is required.
It is strongly encouraged to apply through your CalCareer Account at www.calcareers.ca.gov.
Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.
To apply for this position, you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired.
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting.
Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
A Statement of Qualifications (SOQ) is Required.

Nice To Haves

Ability to establish and maintain effective and beneficial relationships with internal and external customers.
Ability to develop and design training materials.
Ability to deliver programmatic, technical, and non-technical training courses.
Ability to exercise a high degree of initiative and flexibility as well as tact and good judgment.
Ability to analyze data and perform research.
Good problem solving, decision making and critical thinking as well as good written and oral communication skills.
Excellent customer service skills.
Demonstrated experience interpreting policies, regulations, and laws.
Ability to communicate effectively with executive management and various customers professionally.
Experience with Microsoft Office Suite programs.
Have the ability to work with a variety of people and organizations in a professional and courteous manner.
Have Workforce Innovation and Opportunity Act and Workforce System knowledge.

Responsibilities

deliver technical, and non-technical training pertaining to the CalJOBS labor exchange system, the Workforce Innovation and Opportunity Act, and staff development
develop and conduct comprehensive training courses for in-person trainings and webinars
conceptualize corresponding training resources, materials, and reference documents
serve on special projects and committees dedicated to topics that may deviate from regular subject matters
work independently and as a part of a team