Staff Scheduling Associate

Cleveland Clinic

2d•Onsite

About The Position

Join Cleveland Clinic’s Independence Family Health Center and become a part of one of the most respected healthcare organizations in the world. This patient-friendly facility offers primary care, express care and a wide array of specialty services. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career. Member of Centralized Staffing Operations team that conducts enterprise nurse and nurse support staffing every 4 hours for assigned facility. Ensures staffing adjustments for assigned areas are completed accurately to meet and maintain adequate staffing and nurse to patient ratios. Coordinates department scheduling of individuals and resources. A caregiver in this position works evenings, from 3:30pm—12:00am.

Requirements

High School Diploma/GED and two years of customer service experience OR Associate's Degree and one year of the stated experience OR a Bachelor's Degree
Proficient in MS Office, Excel and database software

Nice To Haves

One year of staffing/scheduling experience

Responsibilities

Work directly with management of assigned facilities/units to review and discuss consistent staffing levels that reflect the appropriate number of licensed and unlicensed staff to meet quality and safe patient staffing and operational needs.
Proactively generate and review 24-hour staffing projections.
Seek coverage via phone calls and/or texts for shifts and special circumstances.
Conduct Lack of Work process according to Standard Operating Procedure when necessary to maintain safe and productive staffing.
Utilize staffing and scheduling knowledge to identify and resolve complex staffing issues that directly affect patient care.
Utilize multiple computer systems to communicate with nursing leadership of all hospitals.
Work collaboratively with nurse leadership to review current and anticipated staffing needs.
Work collaboratively with nursing institute timekeeping to ensure proper coding of caregiver’s time.
Facilitate scheduling of PRN caregivers and agency caregivers to maintain operations for the assigned units.
Complete appropriate documentation utilizing Kronos for caregiver schedule changes.
Be a point of contact for unit call offs.
Accurately record, document and report call offs according to SOP.
Compile ad hoc and scheduled reports for Chief Nursing Offers, Nursing Directors and Nurse Managers.
Attend and successfully complete required training.