Staff Scheduling Associate

Cleveland Clinic•Akron, OH

2d•Onsite

About The Position

Join us at Cleveland Clinic Akron General Hospital where we have been providing world-class care to our community for over 100 years. Here, we strive for patient-centered care and comfort with our collaborative team of healthcare professionals. We are committed to serving the community and treat our patients as family. Akron General Medical Center is looking to add a Staff Scheduling Associate to its team of compassionate caregivers. As a member of the Centralized Staffing Operation team, you will conduct customer service and support caregivers on nursing units at Cleveland Clinic Akron General. In this role, you will review and communicate staffing and scheduling adjustments encompassing nurse to patient ratios, alongside the Nursing Operations Managers. Ultimately, your efforts help directly improve patient care and ensure to safest staffing possible for the hospital. A caregiver in this position works evenings from 3:00PM – 11:30PM, including every other weekend and 3 holidays per year. A caregiver who excels in this role will: Work directly with management of assigned facilities/units to review and discuss consistent staffing levels that reflect the appropriate number of licensed and unlicensed staff to meet quality and safe patient staffing and operational needs. Proactively generate and review 24-hour staffing projections. Seek coverage via phone calls and/or texts for shifts and special circumstances. Conduct Lack of Work process according to Standard Operating Procedure when necessary to maintain safe and productive staffing. Utilize staffing and scheduling knowledge to identify and resolve complex staffing issues that directly affect patient care. Utilize multiple computer systems to communicate with nursing leadership of all hospitals. Work collaboratively with nurse leadership to review current and anticipated staffing needs. Work collaboratively with nursing institute timekeeping to ensure proper coding of caregiver’s time. Facilitate scheduling of PRN caregivers and agency caregivers to maintain operations for the assigned units. Complete appropriate documentation utilizing Kronos for caregiver schedule changes. Be a point of contact for unit call offs. Accurately record, document and report call offs according to SOP. Compile ad hoc and scheduled reports for Chief Nursing Offers, Nursing Directors and Nurse Managers. Attend and successfully complete required training.

Requirements

High School Diploma/GED and two years of customer service experience OR Associate's Degree may substitute for up to one year of the stated experience OR a Bachelor's Degree may substitute for up to two years of stated experience
Proficient in MS Office, Excel and database software

Nice To Haves

One year of staffing/scheduling experience

Responsibilities

Work directly with management of assigned facilities/units to review and discuss consistent staffing levels that reflect the appropriate number of licensed and unlicensed staff to meet quality and safe patient staffing and operational needs.
Proactively generate and review 24-hour staffing projections.
Seek coverage via phone calls and/or texts for shifts and special circumstances.
Conduct Lack of Work process according to Standard Operating Procedure when necessary to maintain safe and productive staffing.
Utilize staffing and scheduling knowledge to identify and resolve complex staffing issues that directly affect patient care.
Utilize multiple computer systems to communicate with nursing leadership of all hospitals.
Work collaboratively with nurse leadership to review current and anticipated staffing needs.
Work collaboratively with nursing institute timekeeping to ensure proper coding of caregiver’s time.
Facilitate scheduling of PRN caregivers and agency caregivers to maintain operations for the assigned units.
Complete appropriate documentation utilizing Kronos for caregiver schedule changes.
Be a point of contact for unit call offs.
Accurately record, document and report call offs according to SOP.
Compile ad hoc and scheduled reports for Chief Nursing Offers, Nursing Directors and Nurse Managers.
Attend and successfully complete required training.