Staff Scheduling Associate - PRN

Cleveland Clinic•Akron, OH

28d•$20 - $20

About The Position

Join us at Cleveland Clinic Akron General Hospital where we have been providing world-class care to our community for over 100 years. Here, we strive for patient-centered care and comfort with our collaborative team of healthcare professionals. We are committed to serving the community and treat our patients as family. Akron General Medical Center is looking to add a Staff Scheduling Associate to its team of compassionate caregivers. As a member of the Centralized Staffing Operation team, you will conduct customer service and support caregivers on nursing units at Cleveland Clinic Akron General. In this role, you will review and communicate staffing and scheduling adjustments encompassing nurse to patient ratios, alongside the Nursing Operations Managers. Ultimately, your efforts help directly improve patient care and ensure to safest staffing possible for the hospital. This Staff Scheduling Associate position is a PRN role, requiring the ability to work both day and evening shift hours, dependent on when there are open shifts in the staffing office that need to be covered. Not only will this role provide you with flexibility, but you will also gain plenty of hands-on experience that can lead to a part-time or full-time role in the future. A caregiver in this position works PRN (as needed) from 7:00AM - 3:30PM or 3:00PM - 11:30PM.

Requirements

High School Diploma/GED and two years of customer service experience
OR Associate's Degree may substitute for up to one year of the stated experience
OR a Bachelor's Degree may substitute for up to two years of stated experience
Proficient in MS Office, Excel and database software
Requires manual dexterity for constant data entry and ability to sit for long periods of time.
Ability to use a telephone without TTY. Articulate speech.
Follows standard precautions using personal protective equipment as required.

Nice To Haves

One year of staffing/scheduling experience

Responsibilities

Work directly with management of assigned facilities/units to review and discuss consistent staffing levels that reflect the appropriate number of licensed and unlicensed staff to meet quality and safe patient staffing and operational needs.
Proactively generate and review 24-hour staffing projections.
Seek coverage via phone calls and/or texts for shifts and special circumstances.
Conduct Lack of Work process according to Standard Operating Procedure when necessary to maintain safe and productive staffing.
Utilize staffing and scheduling knowledge to identify and resolve complex staffing issues that directly affect patient care.
Utilize multiple computer systems to communicate with nursing leadership of all hospitals.
Work collaboratively with nurse leadership to review current and anticipated staffing needs.
Work collaboratively with nursing institute timekeeping to ensure proper coding of caregiver's time.
Facilitate scheduling of PRN caregivers and agency caregivers to maintain operations for the assigned units.
Complete appropriate documentation utilizing Kronos for caregiver schedule changes.
Be a point of contact for unit call offs.
Accurately record, document and report call offs according to SOP.
Compile ad hoc and scheduled reports for Chief Nursing Offers, Nursing Directors and Nurse Managers.
Attend and successfully complete required training.