Staff Salesforce Developer / Solutions Architect

Five9-posted about 2 months ago
Full-time • Mid Level
Hybrid • San Ramon, CA
1,001-5,000 employees
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Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. To support our continued growth and scale, we are seeking a high-impact, hands-on Staff Salesforce Developer with the strategic mindset of a Solutions Architect to join our IT Applications Delivery organization based in San Ramon, CA. This senior IC role blends deep Salesforce engineering with architecture and product thinking. You’ll partner with business and delivery leaders to design end-to-end solutions, then hand off for execution to delivery partners and advanced delivery teams. You’ll set technical direction, elevate solution quality, and mentor developers while solving complex problems that drive impact for Five9. This role reports to the Director of Enterprise Applications and partners closely with business leaders, business analysts, engagement leads, and offshore development teams.

  • Lead end-to-end solution design across Sales, Service, Experience, CPQ/Revenue Clouds and Certinia PS Cloud.
  • Design and develop scalable solutions that enable revenue growth, operational efficiency, and an enhanced sales and service experience for internal teams.
  • Translate ambiguous business outcomes into actionable solution roadmaps, epics, and technical designs and define non-functional requirements (NFRs) and SLAs for scale, resiliency, and maintainability.
  • Provide hands-on technical leadership and develop mission-critical components using Apex, Lightning Web Components (LWC), Flows, and platform services where appropriate, establishing patterns for clean architecture and testability.
  • Partner with product owners, business stakeholders, and delivery leaders to run discovery, architecture reviews, and solution walkthroughs, ensuring designs are implementation-ready for offshore delivery.
  • Drive integration strategy with other enterprise applications using REST/SOAP APIs, events, and iPaaS platforms such as Workato, defining canonical models, error handling, idempotency, and observability patterns.
  • Strengthen DevSecOps practices by partnering with platform engineering to enhance CI/CD pipelines (e.g., Flosum, Gearset, Git), automated testing, static code analysis, and release governance across multi-sandbox landscapes.
  • Serve as a multiplier and mentor by providing technology guidance to junior developers and coaching senior engineers; lead architecture guilds, brown bags, and pattern reviews to uplift delivery velocity and quality.
  • Bachelor’s degree in Information Systems, Computer Science, or a related field; advanced degree a plus.
  • Salesforce certifications: Salesforce Platform Developer II required; Architect certifications preferred (e.g., Application Architect, System Architect, Integration Architect).
  • 8+ years of progressive Salesforce development and solution design experience, including significant leadership in architecture for complex, multi-cloud implementations.
  • Expert-level proficiency with Apex, LWC, SOQL, platform events, asynchronous processing, and declarative automation (Flow Builder) with strong judgment on when to use code vs. configuration.
  • Demonstrated leadership designing resilient, performant solutions with complex security/sharing and high-throughput integrations and a proven history of simplifying complex systems.
  • Deep understanding of Salesforce data model, governor limits, transaction control, caching strategies, and performance tuning at scale.
  • Prior experience with CPQ or Revenue Cloud (RLM) is highly preferred.
  • Optional: Integration background with REST/SOAP, middleware/iPaaS (e.g., Workato), and event-driven patterns, plus familiarity with canonical data models and API lifecycle management.
  • Track record of mentoring engineers, establishing standards and reusable assets, and elevating engineering culture.
  • Exceptional communication and stakeholder management skills and comfort facilitating executive reviews as well as deep technical discussions.
  • Must be based near San Ramon, CA, with the ability to work hybrid on-site with business and delivery leaders.
  • Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
  • Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
  • Generous employee stock purchase plan.
  • Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
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