Staff Representative - Component Repair (Chicago/Houston)

United Airlines•Chicago, IL

37d

About The Position

At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.

Requirements

Associate degree or 2 years of relevant work experience
2+ year experience in supplier management, operational management, technical or quality-control experience
Aircraft maintenance practices and regulatory requirements
Basic MS Office, e.g. Excel
Basic data analysis and spreadsheet skills
Basic task-management skills
Strong communications skills (written and verbal)
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

Nice To Haves

Bachelor's degree in aviation management
FAA Airframe and Powerplant license
4+ year experience in supplier management, operational management, or technical- or quality-control experience
Aviation supplier management or production control experience
Practical experience managing aircraft component repairs
Advanced MS Office, e.g. VBA
SCEPTRE skills
SQL skills
Modern programming language, e.g. Python, Java

Responsibilities

Responsible for administering routine repairs orders for aircraft components in support of mainline aircraft maintenance, including repair order release and invoice payment
Continuously monitors supplier performance with respect to contractual metrics including turn-time, quality and cost
Maintains current knowledge of applicable regulations and policies governing aircraft component repairs
Responsible for administering routine repairs orders and exchanges with suppliers through programs: Q-Tools and/or SCEPTER for aircraft components, holding the supplier accountable to return the PN within the contractual Turn Around Time (TAT), supporting our mainline aircraft maintenance, including repair order release, exchange orders and invoice payment
Perform computer transactions through programs such as Q-Tools, SCEPTER and Outlook to release and manage repair orders within contractual timelines as well as Flags any parts that are behind schedule and sets up remediation to meet with L5 CRM and 3rd party on expediting return to service
Leads internal meetings and prepares data to review progress on parts that they are responsible for that are in Discrepancy, Past Due and/or invoice disputes
Monitor supplier adherence to contractual pricing through price quote and work scope management
Maintains current knowledge of applicable regulations and policies governing aircraft component repairs
Support warranty and remedy claims for repair orders
Continuously monitors supplier performance with respect to contractual metrics including turn-time, quality and cost