Staff Project Manager, Public Sector Professional Services

Databricks

79d • $102,800 - $179,875

About The Position

As a Staff Program Manager, you are instrumental in driving the mission of our Professional Services team, which is dedicated to accelerating and de-risking our customers' outcomes by ensuring the success of every project we undertake. Your role is pivotal in achieving project goals and maintaining an exceptional level of customer satisfaction throughout the process. This role will be focused on supporting our U.S. Government customers and will be responsible for orchestrating and coordinating the delivery of exceptional results as we engage with this critical customer set. Your practiced leadership and strategic influence will contribute directly to our clients' success and the growth of our business. In this position, you will report to the Senior Director of Public Sector Professional Services, working closely with cross-functional teams to deliver excellence at every stage.

Requirements

• Past experience managing large, complex engagements (6+ month, 20 person plus engagements, multiple stakeholders including partners/Customer/vendor).
• 6+ years of program/project management experience, ideally in a company similar to Databricks.
• Proven leadership and problem-solving skills.
• Familiarity with PS Operations and a strong ability to drive delivery management.
• Experience with BI, Data Management, and big data technologies is preferred.
• Excellent communication and strong conflict resolution skills.
• Proven written communication and documentation skills, along with strong project management experience and negotiation skills.
• Strong abilities to multitask, manage multiple engagements, while delivering an extremely high level of customer satisfaction.
• Experience working with PSA tools is a plus.
• A TS/SCI+ clearance is required.

Responsibilities

• Responsible for the successful completion and delivery of some of our most complex customer engagements.
• Provide leadership and guidance to the implementation team on how to meet and exceed the program/project goals.
• Individually deliver on commitments by producing quality deliverables, status reports, program/project plans, and customer responses on time and requiring minimal rework through inspection and mentoring.
• Effectively manage the different aspects of a program, including scope, schedule, program/project financials, risk, quality, and resources.
• Actively participate in regular reviews of high-risk and key engagements with the engagement team and Databricks stakeholders.
• Effectively build and leverage customer relationships throughout the presales and delivery process.
• Ensure our engagements drive high customer satisfaction.
• Build long-term relationships with clients that can be leveraged beyond specific engagements.
• Act as the first point of escalation for customers when they have questions or concerns about our delivery.
• Provide escalation as needed into other parts of Databricks to ensure rapid resolution of technical and business issues.
• Consistently articulate a thorough understanding of Databricks’ vision and solutions to help deliver successful implementations and ensure positive engagement outcomes.

Benefits

• Comprehensive benefits and perks that meet the needs of all employees.
• Eligibility for annual performance bonus.
• Equity options.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees