Staff Program Manager, Technical Education

Airbnb

8d•Remote

About The Position

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Airbnb’s mission is to create a world where people can Belong Anywhere. As we work to achieve that mission, we’re building world-class learning experiences for our technical teams. We’re looking for an exceptional and creative individual inspired to deliver innovative learning experiences that have tremendous organizational impact. The Difference You Will Make: The Staff Program Manager, Technical Education will play a key role in executing various technical learning programs including our Engineering Education programs that currently focus on AI Education, and other engineering and data education programming. Our focus is on impact and experimentation, creating world-class programs that enable technical excellence. We’re employing best practices from learning science and using measurement to iterate on learning experiences. The ideal candidate is confident in their ability to develop scalable learning experiences that drive overall growth and development for our technical audience. We are looking for someone who has the ability to synthesize a range of concepts into unified experiences, stay up to date in a rapidly shifting technical ecosystem, establish systems and processes, and deliver top notch program management.

Requirements

8+ years of experience guiding strategy and execution in a Technical L&D program or learning content management role
Direct prior experience in a technical field (e.g., software engineering, data science, or related roles), enabling a deeper understanding of the challenges and opportunities faced by technical learners
Strong understanding of Technology and Engineering organizations and how they operate
Experience building and curating technical content for an engineering or technical audience
Experience with AI as an agent for developer productivity and knowledge of AI enablement for product development
Expertise in instructional design and content design best practices
Success building and implementing programs, processes, and operational plans
Demonstrated ability to manage several programs and initiatives at once, executing against a broad roadmap
Data-driven approach to evaluating and measuring learning experiences
Produces clear, comprehensive, and well-structured documentation that enables knowledge sharing and operational excellence
Demonstrated ability to build trusted relationships across a diverse range of stakeholders and cross-functional partners
Consultative and collaborative skills, comfort partnering with stakeholders, SMEs, senior leaders and external partners
Excellent communication skills, with experience marketing and branding learning initiatives
Excellent interpersonal skills, including written and verbal communication skills
Excellent presentation skills, with an ability to adapt content and conversations to meet the target audience
Demonstrated ability to apply graphic and visual design principles to learning materials, crafting engaging, visually compelling content such as presentations, job aids, and digital resources
Proficiency using presentation technologies, Google apps, and spreadsheets

Responsibilities

Collaborate on and develop program strategy for various technical programs, including AI Enablement, AI Education, Machine Learning Education, Data Education, Engineering Education with internal SMEs and other Technical Learning & Development team members
Design, create content, and project manage in-person and virtual technical learning events/forums for the Technology organization focusing on unique needs and business objectives
Develop and execute program strategies for technical learning experiences and forums, both asynchronous and synchronous
Build a community and foster connection across the technical organization through development of in-person and virtual technical learning events/forums, executive stakeholder management, and through recruiting, training, and supporting internal, professional contributors and SMEs
Coordinate in-person and virtual logistics for learning and events, coordinating course enrollment and materials
Measure, track and analyze the effectiveness of initiatives and programming using data to drive decisions and experimentation
Build trusted relationships with senior business leaders across multiple groups and geographies
Partner with stakeholders, SMEs, senior leaders and external speakers, vendors and consultants
Contribute to operational excellence by optimizing, identifying and recommending methods to streamline processes, tools, templates and scale communication channels
Develop project plans, robust documentation, and communication plans as part of exceptional program management
Create training materials, slide decks, job aids, and other assets