Staff Professional Services Consultant (AI SIEM)

About the position

SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the network at machine speed – to defeat every attack, at every stage of the threat lifecycle. We are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define the pillars of our collaborative and unified global culture. We're looking for people that will drive team success and collaboration across SentinelOne. If you’re enthusiastic about innovative approaches to problem-solving, we would love to speak with you about joining our team! Please note that under Federal & FedRAMP regulations hiring for this role is limited to US citizens only. FedRamp Staff may be subject to customer or third party background checks up to and including secret clearance if required by their role at SentinelOne.

Responsibilities

• Deliver implementation, enablement and advisory services for SentinelOne AI SIEM and related technologies.
• Consult with Customers to build collaborative architecture, success criteria and project plans for implementation customized to their business objectives.
• Possess a basic understanding of FedRAMP and the ability to deliver solutions in these environments.
• Work with Customers as a trusted advisor helping guide them on ongoing security best practices, platform management and product usage; identify and suggest new opportunities for applying the technology.
• Empower customers to take on the next wave of questions on their own.
• Collaborate with Service Delivery Partners, enabling them to provide the same level of service to our Customers.
• Represent and advocate Customer needs/issues cross-departmentally.
• Continuously improve methodologies, deliverables and processes to create an unparalleled Customer Experience.
• Contribute to internal best practices and HOWTO documentation.

Requirements

• Possess a Customer-centric approach; you enjoy working with Customers and establishing strong relationships.
• Prior experience in a Professional Services Engineer/Implementation Engineer role or related field services (pre-sales, customer success, etc.)
• Adept at managing Customer expectations that results in high customer satisfaction.
• Project management skills including coordinating resources within and outside of the company.
• Strong background with SIEM (Splunk, Devo, Qradar, Exabeam, etc.), big data platforms (Cassandra, Hadoop, etc.), data lakes (Snowflake, DataBricks), streaming analytics (Kafka), and/or log management (ElasticSearch, SumoLogic, etc.)
• Some code writing proficiency is desired (C/C++, Shell, Perl, and/or Python)
• Experience with RegEx and writing parsers
• Background in cloud providers (AWS, Azure, Google) and technologies such as Kubernetes
• Impeccable written and verbal communication skills.
• Experience in communicating with Customers from diverse cultures.
• Detail-oriented and analytical.
• Strong team player but still a self-starter.
• Thrives in a multitasking environment and can adjust priorities on-the-fly.
• Ability to travel to visit prospects, customers and partners on occasion (no more than 25% and as required).

Benefits

• Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA
• Unlimited PTO
• Industry-leading gender-neutral parental leave
• Paid Company Holidays
• Paid Sick Time
• Employee stock purchase program
• Disability and life insurance
• Employee assistance program
• Gym membership reimbursement
• Cell phone reimbursement
• Numerous company-sponsored events, including regular happy hours and team-building events