Staff Product Manager | Orders & Fulfillment

Block

5d•$168,300 - $297,000

About The Position

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same. At Square, we build tools that help sellers run every part of their business — from taking payments to managing inventory, staff, and online orders. We’re hiring multiple Product Managers for our Orders & Fulfillment team to lead critical parts of Square’s post-checkout experience including the systems, tools, and customer-facing surfaces that help our sellers in Food & Beverage, Retail, and Services reliably fulfill orders, scale operations, and support new operating models. The roles on this team span consumer experiences, seller-facing workflows, and platform capabilities used across Square products, including some of the most heavily used surfaces in our POS. You’ll define and ship new ordering & fulfillment capabilities, from enabling sellers to operate drive-through and catering workflows to giving consumers a great delivery, pickup, and shipment experience. These are not single-feature roles. They are about owning complex, cross-cutting problems that sit at the intersection of sellers, buyers, and the systems that connect them.

Requirements

6+ years of product management experience.
A collaborative approach: You have a track record of driving alignment and delivering results with cross-functional partners.
Vision: You’ve formed, gained buy-in, and driven key strategies shaping the multi-year direction of your team.
Results: You have a proven track record of shipping simple, elegant products at scale.
Efficiency: You have excellent organization and prioritization skills.
Analytical skills: You have a great ability to absorb and apply data to your decision making.
Execution: You’re scrappy, solution-oriented, and able to help the team push through obstacles and blockers to deliver value for our customers. Able to push through obstacles, and ready to roll up your sleeves wherever needed.
Communication: You’re regarded as an excellent communicator, both written and verbal.
Customer empathy: You have experience shaping product direction and execution based on customer needs. You have experience working through problems with high ambiguity and without a definitive answer. You’ve developed industry-leading products that have gained a strong followership and product loyalty.

Nice To Haves

Domain Experience: commerce, fulfillment, marketplaces, POS, logistics-adjacent systems, or high-throughput operational products is a plus, but not required.

Responsibilities

Depending on focus area, you’ll own product strategy and execution across areas such as: New fulfillment and operating models. Enabling capabilities like drive-through, catering, delivery, pickup, and shipping grounded in the real operational constraints of businesses as they grow.
Post-checkout buyer experiences. Order tracking, status, notifications, and recovery flows that build trust and reduce anxiety when timing, availability, or fulfillment changes.
Seller tools that power efficient fulfillment. High-usage workflows in POS and supporting tools that help sellers manage throughput, timing, substitutions, delays, and exceptions to customers’ orders without slowing service.
Order transparency and reliability. Systems and surfaces that make order state clear end-to-end, so buyers know what’s happening and sellers know how to act when things go wrong.
Extensible fulfillment capabilities. Platform primitives and workflows that support new fulfillment types and help us support and grow with new types of sellers that have unique operating models.
Cross-product coordination. Working across design, engineering, operations, support, and partner teams to align roadmaps and deliver cohesive experiences across Square.
Lead a roadmap that directly impacts millions of sellers’ growth and revenue
Span multiple teams and product surfaces, sometimes without direct ownership of every dependency.
Work on deeply operational seller experiences and customer-facing experiences.
Help define new categories of capability, not just improve existing flows.
Navigate real tradeoffs: speed vs. flexibility, local optimization vs. global consistency, seller efficiency vs. buyer clarity
Operate in problem spaces where failure modes matter as much as the happy path.
Define and improve metrics around fulfillment speed, accuracy, and efficiency.
Partner with design, engineering, and analytics to find bottlenecks and ship new experiences, tools, and other solutions that shorten time from order to handoff including leveraging AI where it can meaningfully improve speed, accuracy, or decision quality.
Collaborating across Square teams to create a seamless end-to-end seller experience.