Staff Product Manager, Voice AI/ML

General Motors • Mountain View, CA

3d • Hybrid

About The Position

General Motors pioneers the innovations that move and connect people to what matters. We see a world with zero crashes, zero emissions, and zero congestion. As we move toward this vision, software plays an integral role as it becomes more prominent in our vehicles. Our ambition in Software & Services Product Management is to build a world-class software development culture that is part of the company’s shared vision. We are creating an elite portfolio of software-defined vehicles by tightly integrating software, hardware, and services to create complete and compelling vehicle experiences for our customers. At General Motors, our product teams are redefining mobility. Through a human-centered design process, we create vehicles and experiences that are designed not just to be seen, but to be felt. We’re turning today’s impossible into tomorrow’s standard —from breakthrough hardware and battery systems to intuitive design, intelligent software, and next-generation safety and entertainment features. Every day, our products move millions of people as we aim to make driving safer, smarter, and more connected, shaping the future of transportation on a global scale. Join us in shaping these core software experiences. The Role As a Staff Product Manager for Voice AI/ML you will define voice and multi-modal experiences for GM vehicles that leverage state-of-the-art technology. Your role requires understanding your problem space and customer opportunities, and defining and executing on a vision and strategy to deliver delightful and useful user experiences. You will be involved in every aspect of the product development process, from brainstorming the next product innovation to working directly with designers and engineers to implement features. You will use your full range of product management skills to produce elegantly simple features while leaning into your strategic mindset to ensure we’re capturing the most impactful opportunities. You will establish the working model for collaboration across product teams and partner with a strong cross-functional team of design, engineering, and program leaders, as well as key stakeholders including OnStar, privacy, sales, and marketing. Being passionate about understanding and living user experiences, leveraging data to drive decisions, leading in ambiguity, and thriving in fast-paced environments while learning quickly are all crucial for the success of this position.

Requirements

• 5+ years of product management experience working on digital technology-powered products
• Bachelor's degree in technical or engineering related fields
• Expertise in creating customer experiences using data and judgment to inform decisions
• Well-established skills in writing, with the ability to effectively balance and integrate vision, strategy, and technical details in a cohesive narrative
• Strong verbal communication and storytelling skills, with the ability to articulate complex concepts to all stakeholders
• Proven ability to balance tradeoffs between consumer needs and expectations, legal and regulatory requirements, and business objectives
• Ability to identify and drive the organization to generate key data and metrics to make sound decisions for customer experience and regulatory changes
• Willingness to travel to Michigan quarterly if located in Mountain View

Nice To Haves

• An MBA or a master's degree in a technical or engineering discipline
• 8+ years of consumer-facing product management experience
• Experience in voice AI, generative AI, persona design, and/or trust & privacy

Responsibilities

• Own the long-term, end-to-end vision for your product area, setting strategic direction in partnership with multiple product teams
• Lead a cross-functional team of stakeholders including Design, Engineering, Program, and Product Management to create world class experiences that delight customers and meet business needs
• Drive rapid, high judgment decision-making to capture customer opportunities, and develop strategies to ensure your experiences scale rapidly across the full vehicle portfolio
• Conduct research, actively monitor emerging trends, and incorporate data and market analysis to inform, define, prioritize, and drive execution of your product roadmap
• Help drive a data-driven culture and establish and monitor key metrics to measure the quality and value of your features

Benefits

• GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.
• Upon successful completion of a motor vehicle report review, you will be eligible to participate in a company vehicle evaluation program, though which you will be assigned a General Motors vehicle to drive and evaluate.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees