Staff Product Manager, Membership Value and Experience

Super.com

90d • $143,000 - $216,000

About The Position

We’re looking for an experienced Staff Product Manager to lead and evolve two of our most impactful user touchpoints: the Homepage and the Super+ (S+) Membership ecosystem. You’ll drive the strategy, discovery, and execution that shape user journeys from first interaction to long-term retention — bridging activation, engagement, and monetization. You will lead a horizontal team whose purpose is to unify diverse product experiences, strengthen ecosystem cohesion, and deliver sustained value across product lines. Your mission: Effectively allocate homepage traffic — for both new and returning users — to guide them toward completing their core jobs-to-be-done, activating them into Super+ membership, and maximizing value at every stage of their lifecycle. This is a highly cross-functional role working with design, engineering, data science, growth, marketing, and lifecycle teams to craft personalized, intent-driven experiences. You’ll also partner closely with senior product leaders to ensure cohesion across the Super.com ecosystem. You will own OKRs and outcomes tied to growth, funnel conversion, retention, cross-sell, and reactivation. Your team will collaborate across verticals to: deliver measurable business results, develop and execute product strategy and enhance the lives of Super+ members through sustained value delivery. This is a high-visibility role reporting to the Sr. Group PM, with regular exposure to executives, with a skilled product manager to help with executional work. You’ll have the mandate, resources, and autonomy to deliver meaningful business impact — and the opportunity to define how Super+ delivers value for every member, every day. We’re looking for a leader who has scaled products, thrives in ambiguous environments, and combines strategic vision with operational excellence. You should be able to dig deep into data, extract insights, and make high-impact decisions — always with a bias for action, ownership, and proactive problem-solving. The ideal teammate can: influence through compelling storytelling, operate both in the weeds and at a strategic level, debate from first principles and data-driven perspectives and experiment frequently, collaborate with research weekly, and fully own their roadmap.

Requirements

• 5-7 years in B2C product management, with prior experience optimizing homepage, activation and membership management.
• 3+ years collaborating with growth, design, engineering, data, cross-functional product and UXR teams.
• Strong leadership skills and ability to mentor teammates.
• Demonstrated success in shipping products from 0 to 1 and scaling from 1 to 100.
• Strong project management and excellent communication skills with immediate teams, engineers, designers, and executives.
• Data-driven analytical thinking, with the ability to back statements up with facts and examples.
• Ability to thrive in ambiguity with a strong bias for action.
• Humble, flexible, and willing to jump into weeds and able to shift focus to long-term strategy.

Responsibilities

• Set and deliver on OKRs and the mission of the MAT, update stakeholders on challenges, wins, and blockers.
• Be accountable for your cross-functional MAT team, their performance, and outcomes.
• Collaborate and lead with your co-pilot in sprint and agile ceremonies to unblock teams.
• Own the roadmap from end-to-end in terms of output and impact.
• Create detailed documentation for products and experiments; review documents produced by your team.
• Study the impact of products and make decisions on outcomes.
• Influence key executives and leaders, keeping vertical and product colleagues in step.
• Dig deep into various tools to understand customer needs and product performance.
• Take accountability for the customer experience from end to end.
• Research, listen to, and understand customers and their unique financial situations.

Benefits

• Remote-First Flexibility: Work from anywhere in the world and choose the hours that suit you best.
• Time to Recharge: Enjoy unlimited PTO, company-wide recharge days, and annual team offsites.
• Everyday Perks: Weekly UberEats credits and travel discounts on SuperTravel.
• Family-Friendly Benefits: Generous parental leave and a flexible return-to-work plan.
• Comprehensive Compensation: Competitive salary, equity options, and top-tier benefits starting on day one.
• Investing in You: Access to wellness budgets, personal development funds, and team-level learning resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees