Staff Product Manager, Build Agent - Platform Core Experiences

ServiceNow•Santa Clara, CA

About The Position

In this role, you will own Build Agent product capabilities, drive execution on critical features, and serve as a bridge between customer insights, engineering teams, and cross-functional stakeholders. This is an opportunity to shape the future of how the next generation of enterprise applications are built natively with AI on the Now Platform. The work spans deep technical problem-solving and customer-centered product strategy. It involves translating ambiguous, multimodal input into structured application logic; defining the agent’s action space; integrating with developer sandboxes and workflows; and ensuring every generated artifact meets the highest bar for security, governance, and enterprise reliability. It’s an opportunity to help define how AI Agents become first-class builders across the enterprise landscape—democratizing application development while maintaining the quality, safety, and scale that global organizations expect from ServiceNow. For a product leader who thrives at the frontier of agentic AI, this role offers the chance to shape how software will be built for the next decade.

Requirements

8+ years of product management experience in enterprise SaaS, developer tools, and expertise in AI-powered products.
Proven track record shipping technical products that balance sophisticated capabilities with intuitive user experiences.
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, vibe coding your own prototypes, automating workflows, analyzing AI-driven insights, and exploring AI's potential impact on the industry.
Experience working on developer tools and for technical end users.
Deep understanding of software development workflows, IDE integrations, code generation tools/platforms strongly preferred.
Experience evaluating LLMs, AI agents, or generative AI solutions.
Familiarity with context engineering, search, retrieval augmented generation (RAG), autonomous agents, and AI reliability challenges is highly valued.
Strong prioritization skills and the discipline to focus on high-impact activities.
Ability to make trade-off decisions that balance customer needs, technical constraints, platform dependencies, and business objectives.
Experience defining and capturing product requirements and transforming them into a product roadmap.
Demonstrated ability to break down ambiguous problems into structured specifications that engineering teams can execute against.
Deep curiosity about customer needs and a track record building customer relationships while delivering customer-centric solutions.
Ability to listen deeply, synthesize diverse feedback, and translate insights into product innovations.
Proven ability to work in highly matrixed environments and excel at breaking down silos.
Strong influencing skills to bring teams together, align stakeholders, and drive consensus without formal authority.
Exceptional communication skills with ability to engage both technical and non-technical audiences.
Comfortable presenting to senior leadership, facilitating customer workshops, and writing detailed technical specifications.
Thrives working in the trenches with engineers and customers.
Willing to dive deep into complex technical problems, experiment hands-on with the platform, and iterate rapidly based on learnings.

Nice To Haves

Vibe coding platform experience is a plus.

Responsibilities

Own end-to-end feature and capability development for key Build Agent features.
Define product requirements, collaborate on development and evaluation, and ensure successful delivery of high-quality capabilities that advance the product vision.
Distill and transform customer and partner feedback into actionable product requirements and feature specifications.
Engage directly with ServiceNow developers, citizen builders, and enterprise customers to understand pain points, validate assumptions, and iterate on solutions that meet diverse user needs.
Translate Build Agent strategy into executable product plans.
Break down complex capabilities into epics and user stories, manage backlog prioritization, and coordinate with engineering on sprint planning and release management.
Collaborate cross-functionally with research, design, engineering, AI platform teams, and security/governance stakeholders to align goals, manage dependencies, and drive execution.
Build strong relationships across business units to evaluate feature impacts and resolve cross-BU dependencies.
Evaluate new model capabilities, plan experiments, and help convert research insights into scalable product features.
Maintain perspective on the rapidly evolving generative AI and agentic AI landscape to inform product evolution.
Create feature plans for each release including acceptance criteria, use cases, success metrics, and collaborate on go-to-market readiness materials.
Define product performance metrics to measure developer productivity, code quality, security compliance, and user satisfaction.
Engage with customers through design partner programs and direct feedback sessions.
Advocate for customer needs while balancing technical feasibility and business objectives.
Communicate priorities, plans, and customer outcomes clearly to key internal stakeholders including product leadership, engineering teams, and cross-functional teams.
Enable outbound product management, documentation, and support teams with the context needed for successful launches.
Champion best practices for AI-assisted development tools including context engineering, autonomous debugging workflows, governance frameworks, and MCP/A2A integration patterns.
Help establish the standards and methodologies that will define enterprise vibe coding at ServiceNow.