Staff Product Manager - Access and Identity Management

Crunchyroll • San Francisco, CA

281d • $178,000 - $200,000

About The Position

As the Staff Product Manager for Access & Identity, you will lead the strategy and execution of identity and authentication solutions that make it easier and safer for users to work with Crunchyroll across platforms. You will improve sign-up, sign-in, account recovery, multi-factor authentication (MFA), and identity verification, ensuring a balance between security, smooth access, and user empowerment.

Requirements

• 8+ years of product management experience, with at least 5 years focused on access & identity, authentication, or security-related products for a consumer technology platform.
• Experience with identity frameworks, authentication protocols (OAuth, SAML, OpenID Connect), and multi-factor authentication (MFA).
• Experience with user security best practices, including fraud prevention, bot mitigation, and balancing friction vs. security in account authentication.
• Familiarity with SSO, social login integrations, and identity federation.
• Experience designing scalable, global identity solutions that work across web, mobile, and TV platforms.
• Interpret user behavior, security threats, and authentication flows.
• Ability to make strategic trade-offs between security, usability, and business needs.
• Experience in data-driven decision-making, KPI tracking, and user behavior analysis for access flows.

Nice To Haves

• Experience working with user identity in a global, multi-device streaming service.
• Familiarity with biometric authentication, risk-based authentication, and adaptive security models.
• Experience with account security education.

Responsibilities

• Define and drive the roadmap for identity, authentication, and authorization.
• Enhance and implement modern authentication flows.
• Improve how users create, access, and manage their accounts across devices.
• Collaborate with security teams to proactively detect and prevent account takeovers (ATOs), credential stuffing, and fraudulent activities while ensuring legitimate users can access their accounts without unnecessary friction.
• Ensure compliance with global privacy regulations (e.g., GDPR, CCPA) and provide users with greater control over their data, including identity verification and consent management.
• Partner with engineering, design, security, legal, and customer experience teams to launch identity and security solutions that enhance both user trust and platform integrity.
• Conduct research to understand pain points in authentication and access, using data and UX insights to enhance login experiences and reduce churn caused by access-related friction.
• Define success metrics and analyze login success rates, account recovery effectiveness, and fraud incidents to improve identity flows and reduce friction.

Benefits

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance.
• Health Saving Account HSA program.
• Health care and dependent care FSA.
• 401(k) plan, with employer match.
• Employer paid commuter benefit.
• Support program for new parents.
• Pet insurance and some of our offices are pet friendly!

What This Job Offers

• Job Type: Full-time
• Career Level: Senior