Staff Product Designer, Contractors

Gusto, Inc. • Los Angeles, CA

1d • Hybrid

About The Position

At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff—like payroll, health insurance, 401(k)s, and HR—so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we’re proud to support more than 400,000 small businesses across the country, and we’re building a workplace that represents and celebrates the customers we serve. Learn more about our Total Rewards philosophy. About the team Contractors play a huge role in our economy, and are becoming more prevalent every year. Contract work offers flexibility and self-sufficiency for workers, and hiring contractors helps small business owners scale quickly and access specialized skills. Our Contractors team helps small and medium business owners (SMBs) hire, manage, and pay domestic and international contractors. We also help contractors manage their client engagements and build their own thriving businesses. About the role As a staff product designer, you’ll help bring our contractor products to maturity. You’ll be the IC design leader across this area, leading foundational shifts to our platform and customer experiences. This is a unique opportunity to make major experience changes to established, business critical workflows. As part of the cross-functional leadership team, you’ll drive the entire product development process from setting the long-term vision to strategic planning; all the way to launching new features and iterating on existing ones.

Requirements

• 8+ years of product design experience with demonstrated impact in complex domains.
• Proven ability to lead design direction at the product level and influence cross-functional partners.
• Robust collaboration experience with partners in product, engineering, research, and data.
• A portfolio that demonstrates high-quality interaction and visual design with thoughtful consideration for accessibility and end-to-end user experiences.
• Comfort translating ambiguity into clear design decisions and outcomes.
• Well-developed communication skills with the ability to align teams around shared goals.
• Experience or deep interest in exploring how emerging technologies such as AI can enhance customer experiences and design processes.

Responsibilities

• Drive end-to-end design strategy and execution across the contractors experience from discovery and visioning through iterative delivery and refinement.
• Partner with product, engineering, research, data, legal, compliance, operations, and support to define problem spaces, align on priorities, and deliver solutions that meet both customer and business needs.
• Translate insights from research and data into intuitive, scalable experiences that support a variety of customer workflows.
• Champion awareness, inclusive design by participating in design reviews, sharing feedback, and contributing to design standards and platform quality.
• Explore how technologies such as AI can improve customer workflows and enhance experiences.
• Mentor and support fellow designers by offering mindful critique, sharing knowledge, and contributing to design community initiatives across Gusto.

Benefits

• At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals.
• We offer competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto).
• To learn more about Gusto’s compensation philosophy and benefits offerings please view our Total Rewards Approach page.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees