Staff Product Designer, Tax Credits

Gusto, Inc.•Los Angeles, CA

44d•$146,000 - $222,000•Hybrid

About The Position

As a Staff Product Designer for Tax Credits, you’ll help scale and evolve a product that’s in its early days. Each year, small businesses leave millions of dollars in tax credits unclaimed because the process is confusing, compliance-heavy, and rigorous. At Gusto, we observe a huge opportunity to change that. You’ll be tasked with designing beautiful, intuitive end-to-end experiences that simplify this journey—turning government red tape into something approachable, user-friendly, and stress-free. This work is high-visibility and high-impact, balancing technical, compliance, and service challenges in a space where design can truly unlock customer and business value. If you enjoy turning complex problems into elegant, empowering solutions, we’d love to hear from you.

Requirements

8+ years of Product Design experience, with a track record of leading design direction across teams and product areas.
You are proficient in designing simple, intuitive solutions in complex or technical domains—ideally in fintech, platforms, or services.
You partner closely with PM and Eng to shape both roadmaps and system-level decisions, ultimately ensuring better outcomes.
You have a high bar for craft, and stay hands-on to ensure mindful, high-impact solutions reach customers.
You think holistically, designing cohesive customer journeys that span digital products and human support touchpoints.
You thrive in ambiguity, lead through action, and are motivated by seeing real customer impact—not just shaping plans or decks.
You bring robust opinions held loosely, engage in constructive debate, and help teams align quickly.
You care deeply about Gusto’s mission and are enthusiastic about empowering small businesses through world-class financial tools.

Responsibilities

Partner with cross-functional partners to define a long-term UX vision and how it ladders into Gusto’s broader strategy.
Shape product strategy, roadmap, team OKRs, and project priorities through a design lens.
Deepen our insight of customer needs through research, data, and hands-on discovery.
Design and ship both new and iterative experiences that consistently deliver value and raise the craft bar.
Contribute to Gusto’s design community by sharing your skills, perspective, and mentorship.
Champion our design system and platform standards, evolving them through your product work.