Staff Product Designer, Patient (Growth)

Headway•San Francisco, NY

11d

About The Position

Headway’s mission is a big one – to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance. 1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice. Headway was founded in 2019. Since then, we’ve grown into a diverse, national network of over 60,000 mental healthcare providers across all 50 states who run their practice on our software and have served over 1 million patients. We’re a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures and Health Care Service Corporation. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better. About the role: As a Staff Product Designer on Headway’s Patient team, you’ll design the front door to care—where people first land, evaluate their options, and decide to take the next step. Your work will shape the first impression we make with prospective patients and play a key role in how they get the care they need. You’ll work across product channels to design scalable acquisition and intake experiences. This means balancing near-term conversion goals with long-term design vision, all while moving quickly and learning from real user needs.

Requirements

Have 8+ years experience as a Product Designer (3+ on a growth-related team), designing high-performing, consumer-facing desktop and mobile web products
Bring strong visual and interaction design craft—and enjoy raising the bar for both
Are excited by hypothesis-driven iteration, experimentation, and measurable impact
Can translate user insights and business goals into polished, intuitive design
Want your work to make a meaningful difference in people’s lives

Responsibilities

Prototype and launch experiments to improve how patients search for care online
Lead design for landing pages and onboarding experiences, along with other new and emerging channels
Translate ideas into production-ready, high-quality visual design
Develop and document reusable design patterns in our patient-facing design system (Helix)
Collaborate closely with PMs, marketers, engineers, researchers, and other product and brand designers

Benefits

Equity Compensation
Medical, Dental, and Vision coverage
HSA / FSA
401K
Work-from-Home Stipend
Therapy Reimbursement
16-week parental leave for eligible employees
Carrot Fertility annual reimbursement and membership
13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
Flexible PTO
Employee Assistance Program (EAP)
Training and professional development