Staff Product Designer, Customer Support

Flex • San Francisco, NY

2d • $207,000 - $230,000 • Hybrid

About The Position

As a Staff Product Designer at Flex, you'll solve problems for consumers across the country who are underserved by existing financial products. We are handling people’s most important life expenses, so getting supportive, timely, guided help is essential. As we enter the next chapter of our growth we are looking for a design leader to build an exceptional customer support experience, from the ground up! You'll own projects from end-to-end, from developing a vision for where we’re heading to to exploring opportunities, and ultimately delivering solutions that improve the lives of Americans experiencing financial hardship. All of your design skills will be put to use, from design thinking to interaction design and visual design. But you won't do this alone! You'll work alongside product managers, software engineers, and data analysts, with feedback and support from your fellow designers. This is a hybrid position with on-site expectations in our New York Headquarters or San Francisco/ Bay Area Office, 2-3 days per week depending on location. For candidates outside of a required location, you may be eligible for our relocation assistance program.

Requirements

• 8+ years experience designing and shipping consumer products
• Comfort documenting and explaining your design process and rationale behind decisions, including leveraging best practices, research, data
• Track record of designing simple, intuitive products that are powered by complex systems and edge cases
• Demonstrated aptitude for getting things done to make your team successful – wearing several different hats when necessary
• Strong native mobile app design experience (iOS and Android)
• Figma expert, and experience using AI tools to sketch and prototype
• Comfort with ambiguous problems
• Motivation to be a self-starter
• Passion for improving every day people’s financial well being
• A portfolio of work detailing your contributions to shipped solutions

Responsibilities

• Lead design for the customer support experience, accounting for various types of support available, from self-serve to personal one-on-one help when customers need it
• Develop a vision and point of view for where your part of the experience is heading to inform and influence your team’s roadmap
• Own the design process from beginning to end: leading discovery, ideation, testing, visual design, and implementation
• Facilitate alignment with your cross-functional partners, stakeholders, and designers in other parts of the organization to ensure we are all designing toward a cohesive, considered customer experience
• Be steeped in your team’s customer and business goals, to inform how you prioritize work to drive the most impact
• Solicit feedback from and provide feedback to designers and collaborators across the core renter experience teams in order to maintain high quality and consistency in our work
• Care deeply for and lead by example by setting the standard for high quality craft through your approach to interaction design, prototyping, and visual design choices
• Contribute to our Design System, Ultraviolet, by aligning it with industry best practices and evolving our patterns to scale a modern, polished user experience
• Bring an excitement to adopt new technologies into your process to help us move faster and deliver even better results

Benefits

• Competitive medical, dental, and vision available from Day 1
• Company equity
• 401(k) plan with company match (our company match kicks off at the beginning of 2026)
• Unlimited paid time off + 13 company paid holidays
• Parental leave
• Flex Cares Program
• Free Flex subscription
• Competitive compensation + company equity
• Unlimited PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees