Staff Product Analyst

Assured•Palo Alto, CA

About The Position

Assured is on a mission to modernize insurance. Claims processing (i.e. should we pay this claim?), while often overlooked, is the foundation of the entire industry. It’s currently highly manual, involving phone calls, faxes, and gut instinct, costing tens of billions of dollars a year. We can do better. At Assured, we provide large insurers with the software solutions they need to win in a modern, technology-driven world. From self-service claim-filing software to backend fraud detection, we’re the engine that powers claims processing for some of the largest insurers in the world. The challenges we face are deep and diverse, from creating digital experiences that provide comfort and clarity to claimants at their most stressed and vulnerable to orchestrating large-scale ML-driven decision-making on billions of dollars of claims payments, life at Assured is dynamic, collaborative, and rewarding. We are seeking a highly analytical and detail-oriented Staff Product Analyst to join our growing team. This role is a founding role and the ideal candidate will have a passion for data, a strong background in product analytics, and the ability to establish reporting practices throughout the product team. You will work closely with product managers, engineers, and other stakeholders to analyze product performance, identify trends, and drive data-informed decisions. Your insights will be critical in shaping the future of our products.

Requirements

Experienced in product analytics, data analysis, or a similar role.
Proficiency in SQL, Excel, and data visualization tools (e.g., Tableau, Looker). Experience with statistical analysis tools (e.g., R, Python) is a plus.
Some app development experience in TypeScript or Python, with the ability to write sufficient code and submit Merge Requests (MRs) to instrument applications using tools like Mixpanel, through TypeScript or Python SDK
Strong analytical and problem-solving skills, with the ability to translate complex data into actionable insights.
Excellent verbal and written communication skills, with the ability to present findings to both technical and non-technical stakeholders.
High level of attention to detail and accuracy in data analysis and reporting.
Ability to work effectively in a collaborative, fast-paced environment.

Responsibilities

Conduct in-depth analysis of product performance metrics, user behavior, and other key data points to identify trends, patterns, and opportunities for improvement.
Develop and maintain dashboards and reports that track product KPIs, providing clear and actionable insights to stakeholders.
Design, implement, and analyze A/B tests to measure the impact of new features, product changes, and other experiments.
Work closely with product managers, engineers, and marketing teams to ensure that data-driven insights are integrated into product development and strategy.
Analyze customer feedback and behavior to understand user needs and preferences, translating this data into actionable recommendations for product improvements.
Conduct competitive analysis and market research to stay informed of industry trends and how they impact our product strategy.
Ensure data accuracy and consistency by working with data engineers to validate and clean datasets.
Perform ad hoc analysis to support specific business questions and challenges as they arise.

Benefits

Competitive Compensation: Enjoy a competitive salary and equity package!
Comprehensive Health Care: Access to multiple medical plans with an HSA option and minimal out-of-pocket expenses. Certain plans covered 100%.
Dental Insurance: We protect those pearly whites
Vision Insurance: Everyone can see clearly now at Assured
Life Insurance: It's on the house! Provided at no cost to you
Paid Time Off: Uncapped vacation days and paid holidays. Take that vacation!
Family Leave: Maternity and paternity leave options
Financial Wellness: 401(k) contribution with Assured contributing 3% of your income, even if you don't contribute
Flexible Spending Accounts: Health and dependent care FSAs for pre-tax flexible spending

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