Staff Pharmacist - Express Scripts - Remote in Memphis, TN

Cigna Healthcare•Memphis, TN

7d•Remote

About The Position

POSITION SUMMARY Are you ready to step into a position that combines your communication skills, attention to detail, ability to multitask, and unrelenting drive to help others? As a Front End staff pharmacist for Express Scripts Pharmacy you’ll be part of a dedicated team which ensures that our customers receive accurate, appropriate, and timely prescription delivery. You will be on the front lines with doctors’ offices as well as patients, providing drug therapy information and responding to phone inquiries with care and detail. In addition, you will monitor and assure compliance to State and Federal Rules and Regulations, FDA requirements, and complete general product verification checks. How you’ll make a difference: Be a superstar in the eyes of providers and patients alike: Accept transfer and/or initiate phone calls with physicians’ as well as patients to communicate needed information and answer questions. Use your expert problem solving skills to help our patients be at their best every day: Collaborate with patients and doctors to research issues with medication therapy and implement the best treatment options to move forward with. Juggle multiple tasks without sacrificing attention to detail. You will be busy handling multiple requests at any given time. This can include documenting information from your conversations, verifying prescription information is correct, and assuring clinical appropriateness.

Requirements

Graduate of ACPE Accreditation School of Pharmacy with a B.S. Pharmacy or PharmD, degree
Current TN resident pharmacist license in good standing
Highly-evolved clinical pharmacy skills and/or clinical knowledge
Superior written and verbal communication skills
Proficient in use of computer applications
Demonstrated ability to work independently, solve problems and make informed decisions in a timely fashion
Excellent customer service and interpersonal skills
Demonstrated ability to effectively and professionally represent Express Scripts Pharmacy to patients, clinicians, clients and the public
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Nice To Haves

Advanced problem solving skills and the ability to work collaboratively with other departments to resolve issues.
Ability to work effectively in both an in person and virtual setting.
Strong focus on customer service, quality and accuracy.
Ability to manage timelines and meet deadlines.
Ability to adapt in a changing environment.
Ability to work a flexible schedule for peak volume times.
Proficient in use of computer applications including Microsoft Office
Demonstrated ability to work independently, solve problems and make informed decisions in a timely fashion
Established record of performance as a trusted advisor to other healthcare professionals –prescribers in particular

Responsibilities

Provide oversight and quality assurance to pharmacy technicians.
Maintain quality and efficiency expectations
Adhere to all state and federal regulations surrounding pharmacy practice
Interpret physicians’ or prescribers’ prescriptions.
Contact doctors and/or patients to verify information on prescriptions such as drug strength, prescription sig., and drug name in order to expedite processing of orders.
Verify and confirm validity of controlled substances.
Review phone calls linked to prescriptions entered by certified pharmacy technicians.
Verify prescription information entered in the system by certified pharmacy technicians.
Consult with patients regarding the use of medications and potential drug interactions.
Assist with clinical questions from prescribers and/or agents of the prescriber.
Read, interpret and follow standard work instructions.
Perform additional duties as assigned by management.