Staff Pharmacist Refill Call Center

Geisinger Health System • Danville, PA

7d

About The Position

Job Summary Pertinent information will be gathered from incoming calls concerning medications, and along with review of the electronic medical record, call center employees will utilize scripting to determine a response to the needs of the caller. Responsible for addressing medication related questions, issues, prior authorizations, as well as refill approvals. Perform a medication review at the time of the call and do a complete clinical review and address any medication related questions. Job Duties Support the overall goals and objectives that result in improved access, quality of patient care and higher levels of patient satisfaction. Demonstrates proficiency in order processing. Receives and interprets physicians' medication orders and clarifies or corrects orders with the physician. Reviews patient medication profiles to guard against drug sensitivities, contraindications, duplications, and major drug interactions. Pharmacists will enter into a collaborative practice agreement with health system physicians to review patient's electronic medical record , and upon verifying appropriateness, authorize prescription refills on pre-specified maintenance medications. Pharmacists will conduct a thorough review of each individual patient's electronic medical record and develop an appropriate plan according to the Pharmacist refill authorization protocol and the most recent clinical guidelines. Pharmacists will use clinical judgement to determine if any additional information is required prior to refill authorization and take necessary actions to resolve issues within defined terms of collaborative practice agreement. Pharmacist will document encounters within electronic medical record Pharmacists will e-scribe approved prescription refills to appropriate pharmacy and notifies patient of completion. Participates in the creation and update of scripting and documentation materials. Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Additional competencies and skills outlined in any department-specific orientation will be considered essential to the performance of the job related to that position.

Requirements

• Bachelor's Degree-Pharmacy (Required)
• Licensed Pharmacist - Default Issuing Body
• Licensed Pharmacist (Pennsylvania) within 90 days - State of Pennsylvania

Nice To Haves

• Doctoral Degree-

Responsibilities

• Gather information from incoming calls concerning medications and utilize scripting to determine a response.
• Address medication related questions, issues, prior authorizations, and refill approvals.
• Perform medication reviews and complete clinical reviews.
• Support goals and objectives that improve access, quality of patient care, and patient satisfaction.
• Demonstrate proficiency in order processing.
• Receive and interpret physician medication orders and clarify/correct orders with the physician.
• Review patient medication profiles to guard against drug sensitivities, contraindications, duplications, and major drug interactions.
• Enter into collaborative practice agreements with physicians to review patient records and authorize prescription refills.
• Conduct thorough reviews of patient records and develop appropriate plans according to protocols and guidelines.
• Use clinical judgement to determine if additional information is required prior to refill authorization.
• Document encounters within electronic medical records.
• E-scribe approved prescription refills to appropriate pharmacy and notify patient of completion.
• Participate in the creation and update of scripting and documentation materials.
• Comply with all organization policies and procedures.

Benefits

• We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.
• from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality.
• We know that a diverse workforce with unique experiences and backgrounds makes our team stronger.

What This Job Offers

• Job Type: Full-time
• Number of Employees: 5,001-10,000 employees