Staff Officer PRN

Sisters of Charity Health System•Cleveland, OH

5d•$15 - $21•Onsite

About The Position

Staff Officer PRN We are seeking a dedicated and detail-oriented Staff Officer PRN to join our team in Cleveland, OH. The Staff Officer is responsible for monitoring interior and exterior security through patrol, physical observation and the use of on-site security cameras. The Staff Officer will greet patients, guests and Health System staff; assign proper security badges, respond to calls for assistance, initiate calls for assistance from local authorities, secure egress to and from hospital facilities, and complete appropriate documentation (i.e., logs, incident reports, etc.), and all other duties as assigned.

Requirements

High school graduate or equivalent
Minimum of two years security experience
OPOTA/OPOTC certification or equivalent and/or previous hospital experience preferred
Valid Driver’s License in the State of Ohio
Experience with CCTV operations and alarm monitoring desired
Effective verbal and written communication/customer service skills
Physically capable of performing all required duties, including, but not limited to: long periods of standing and prolonged walking, and physical confrontations with combative person(s)
Must be able to perform the essential functions of the position with or without reasonable accommodation

Responsibilities

Maintains a security "presence" at all times while on duty
Maintains high level of alertness/awareness of surroundings
Keeps dispatcher, supervisor and manager informed of pertinent events and activities
Participate in required training and drills, and takes advantage of elective educational opportunities
Is knowledgeable of security policies, procedures and guidelines and applies them accordingly
Is proficient in the use of security equipment, maintains equipment through daily care, and reports broken or malfunctioning equipment in a timely manner
Assists staff, patients and visitors: Gives accurate and understandable directions
Provides escorts anywhere on the campus to ensure safety
Provides appropriate access control to the property, buildings and to secure areas within those buildings
Assists motorists by locating/relocating vehicles and providing jump starts for dead batteries
Assists healthcare providers with patient care by providing observation, stand-by support, escorts, non-violent crisis intervention
Applies restraints competently in accordance with training and policies.
Demonstrates appropriate use of force if necessary
Provides staff with orientation information; documents accordingly
Lobby Desk Greets all persons in a welcoming, professional manner
Demonstrates proficiency looking up patients
Provides direction and other assistance as needed
Ensures wheelchairs are available for patients and visitors
Provides backup support and responds to all areas
Monitors driveway area during downtime
Patrols interior facilities and exterior grounds to detect and deter criminal activity, policy violations and other infractions
Takes corrective action to mitigate or resolve safety hazards, security breaches and other unsafe conditions
Checks doors and gates to make certain they are secure and operating properly
Monitors vehicles for low tires, open windows and doors, or other concerns and contacts owner
Takes appropriate action to safeguard unattended/unsecure property and return to owner
Enforces traffic and parking policies throughout the campus
Dispatch Operations Responds to calls and in-person requests for assistance
Monitors alarm systems and responds accordingly to activations
Maintains radio communications with officers
Dispatches assignments in an appropriate, prioritized manner
Provides communications with outside agencies, such as police and fire
Monitors video surveillance system for suspicious activity and to support incident response efforts
Maintains logs and other routine documentation
Creates ID badges through appropriate data entry, photo taking and printing
Demonstrates ability to utilize the Matrix system for access control and ID management
Incident Management Responds quickly and effectively to emergency and non-emergency incidents and events
Exercises good judgment handling emergency situations, such as fire alarms etc.
Takes corrective action to mitigate/manage the situation and ensure the safety of those involved
Summons the support of outside police agencies as needed and serves as point of contact
Notifies the appropriate individuals about incidents as they occur
Gathers detailed information about the incident and persons involved
Determines the scope of an incident and takes action to minimize further impact
Takes preventative action to reduce the risk of recurrence
Ensures follow-up on unresolved issues related to the incident
Completes accurate, objective, legible reports in a timely manner; includes statements and photographs as needed