Staff Nurse - Clinical Call Center

The Ohio State University

12d • Onsite

About The Position

The James Clinical Call Center Triage RN is responsible to be the primary responder to manage telephone calls within the defined scope of practice as established by the Ohio Board of Registered Nursing for established James patients. The James Clinical Call Center Triage RN is responsible to complete an initial call assessment and then triage the call based on the assessment. The James Clinical Call Center Triage RN uses established triage algorithms to guide the assessment and interventions that need to be taken. The James Clinical Call Center Triage Nurse is responsible to document the assessment and management of the call into the organizational electronic medical record. The nurse will be responsible to follow up and assist in resolving post-discharge or post-procedure calls that require additional intervention after initial post-discharge/post-procedure call completed. They will also be the clinical resource for James scheduling staff for referral based needs.

Requirements

• Degree in Nursing from a CCNE (Commission on Collegiate Nursing Education) or Accreditation Commission for Education in Nursing (ACEN) accredited nursing program required.
• Current Ohio license or interim permit.

Responsibilities

• Manage telephone calls within the defined scope of practice as established by the Ohio Board of Registered Nursing
• Complete an initial call assessment and then triage the call based on the assessment
• Use established triage algorithms to guide the assessment and interventions that need to be taken
• Document the assessment and management of the call into the organizational electronic medical record
• Follow up and assist in resolving post-discharge or post-procedure calls that require additional intervention after initial post-discharge/post-procedure call completed
• Be the clinical resource for James scheduling staff for referral based needs

Benefits

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees