Staff Network Engineer

Press Ganey•South Bend, IN

17h•$110,000 - $140,000•Hybrid

About The Position

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees. Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success. Our Mission: We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. Our Values: To put Human Experience at the heart of organizations so every person can be seen and understood. Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. Dare to innovate: We challenge the status quo with creativity and innovation as our true north. Better together: We check our egos at the door. We work together, so we win together. We are seeking a Staff Network Engineer (Team Lead) to serve as the senior technical anchor and day-to-day leader for our Network Engineering function. This role blends deep technical expertise with operational leadership—driving architecture, reliability, compliance, and performance across a modern hybrid cloud environment spanning AWS, Azure, and enterprise on-prem infrastructure. The ideal candidate is a highly skilled network engineer who thrives in complex environments, enjoys owning critical network services, and can provide technical leadership, prioritization, and mentorship to a small but capable team. This role is hands-on, fast-paced, and directly tied to our cloud migration, acquisition integrations, and overall platform modernization.

Requirements

BGP and advanced routing protocols, and Cisco Switches
Cisco Firewalls and FortiGate Firewalls
VPN technologies (IPSec, policy-based and route-based)
F5 Load Balancers (LTM/ASM)
Cloudflare (WAF, CDN, network services)
Azure: ExpressRoute, VNETs, routing, firewalls, hybrid connectivity
AWS: VPC networking, Transit Gateway, routing, hybrid connectivity
Scripting (Python, PowerShell, Groovy)
Configuration automation (Terraform/IaC experience is strongly preferred)
Experience supporting SOC2, HIPAA, HITRUST, HITECH
Ability to prepare and submit artifacts during audits
Experience participating in structured change management processes

Nice To Haves

FortiWeb (WAF)
Scrum Master, ITIL, or project management background
Jira / Confluence
Terraform / IaC tooling
Experience in M&A network integration
Cloud networking certifications (Azure/AWS)
Cisco, Fortinet, or similar industry certifications

Responsibilities

Serve as the lead engineer responsible for designing, building, and maintaining secure, scalable enterprise network infrastructure across hybrid cloud and data center environments.
Architect and support complex routing, switching, firewalling, VPN, and load-balancing solutions using Cisco, FortiGate, F5, Cloudflare, and Azure/AWS native controls.
Lead the networking components of cloud migrations, landing zones, hybrid connectivity, and acquisition integrations.
Establish engineering standards for network architecture, automation, segmentation, and operational excellence.
Lead troubleshooting and root cause analysis for high-severity incidents, ensuring durable fixes and proactive risk reduction.
Develop and maintain monitoring, observability, and alerting using LogicMonitor and cloud-native tools.
Build and maintain SOPs, runbooks, configuration standards, and knowledge-base materials to support operational consistency.
Maintain secure configurations aligned with Zero Trust principles, segmentation strategies, and firewall best practices.
Participate in SOC2, HIPAA, HITRUST, and HITECH audits by preparing and submitting required network-related artifacts.
Ensure strict adherence to change management—including reviewing, approving, and validating production changes.
Provide day-to-day technical direction, workload prioritization, and mentorship to Network Engineers and cross-functional partners.
Collaborate with Cloud, Security, Infrastructure, and Architecture teams to deliver scalable, highly available solutions.
Evaluate new technologies, drive continuous improvement, and influence long-term network strategy.