Temp- Staff Manager

Transportation Management Services Inc•Newark, NJ

About The Position

Reporting to the Senior Manager, Workforce, the Staff Manager is responsible for managing and executing Workforce planning and operational deliverables, including the overall Workforce experience for paid staff, ranging all management levels, of major international Sporting events in the United States. This includes leading on implementing specific HR and Workforce processes such as headcount planning, recruitment, onboarding, training and operational services for event time, followed by the conclusion of all services covering Workforce demobilization, handover and project wrap up completing the required reporting and reconciliations. All applicants must be legally authorized to work in the United States

Requirements

Bachelors Degree in Event Management, Sport Management or Business Administration
3-5 years of progressive responsibilities and management level work-related experience, and any combination of management, education and training, which provide the required knowledge, skills and abilities to perform the essential functions of the job, combined with demonstrated professional growth and achievement
Previous involvement in planning and operating complex events in size and nature to the FIFA World Cup, Olympic Games, and/or any other mega events
Experience in managing teams and working with a variety of stakeholders including Government agencies and services
Wide-ranging experience across Workforce Management and any service area that integrates with event Workforce while exceeding respective client service levels and demands
Proven track record in managing event Workforce operations from planning through to operational delivery
Strong level of Microsoft Office (Word, Excel, PowerPoint, Project), planning software, and online collaboration tools
Knowledge and ability to serve as the Workforce Subject Matter Expert, particularly in regard to operational requirements and capacities
Ability to handle and maintain a high level of sensitive information, in relation to mega events and in the HR & Workforce industry
Prepared to take accountability and make decisions instantly during live operations in stressful fast paced environments
Excellent written and oral communication skills: Ability to effectively present information to clients, managers, and support staff
Cross-cultural and emotional intelligence developed from years of working with a plethora of people from different backgrounds
High level of attention to detail
Self-motivated and confident in leading a team
Hardworking and reliable, flexible and adaptable
Time management skills to ensure work is delivered to determined deadlines

Responsibilities

Manage and execute the comprehensive Workforce strategy tailored to the operational and logistical demands of assigned event and project
Manage and update, as operational needs dictate, the event Workforce headcount plan, which contains: management level, job titles, peak shift, total demand and start/end dates. Ensure workstream and event needs are met, while managing these needs in alignment with established roles, responsibilities and overall workforce principles tied to delivering major event transportation operations and TMS standards
Support the recruitment team in hiring qualified individuals to the project. Update, liaise and communicate with all project managers on the recruitment plan for their roles and status of individuals identified and hired
Develop, update and implement Workforce operational plans and subsequent manuals, policies and procedures to support Workforce operations and service levels
Identify, onboard and manage external staffing agencies, as applicable, to recruit and onboard large Workforce teams for key onsite ground operational roles
Plan and manage overall Workforce services for operational periods, such as uniform and accreditation, catering, accommodation, transport, equipment, infrastructure and event time onsite welfare
Create, plan, manage and lead on all training programs for the Workforce and Drivers for the event, ensuring the sharing of key project knowledge and all role specific information while highlighting the passion and excitement of the event. Execute all modules in both classroom and practical style training delivery
Implement engagement initiatives, such as reward and recognition, to create and maintain Workforce motivation and preparedness throughout the event lifecycle
Plan and initiate scheduling and rostering for Workforce across all event locations determining efficiencies and synergies where possible
Manage the implementation and optimization of workforce technology tools for planning, rostering, communication, distribution and operational reporting
Serve as the Accountable representative for all Workforce readiness and testing programs and tasks
Overall project management for all Workforce milestones and deliverables ensuring on time delivery and high-quality output