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The Staff Machine Learning Research Scientist at Crisis Text Line will lead foundational ML/AI efforts to deliver high-quality research aimed at evidencing and optimizing the impact of the organization's services. This role involves using Natural Language Processing techniques and Machine Learning models to analyze a vast dataset of crisis conversations, generating insights that can improve mental health support practices and policies both in the US and globally. The position is integral to the Research & Impact team, which focuses on demonstrating the organization's impact and contributing solutions-oriented insights to the mental health field.