Staff Machine Learning Engineer

ServiceNowAtlanta, GA
37d

About The Position

You will play a major part in building AI and Machine Learning (ML) solutions that transform the user experience and workflow efficiency of enterprise services. Traditional analytical tools tend to require a technically knowledgeable user to produce even simple results. We are taking a completely fresh approach with the expectation that any user, regardless of technical knowledge, can use the AI/ML solutions we develop to operate the services in the enterprise setting in a thoughtful and scalable manner. We are just getting started with our early-adopter customers and we need your help in building and making available an amazing range of solutions to our 5k+ enterprise customers around the world.

Requirements

  • 8+ years of hands-on experience in ML/AI engineering, with a strong focus on building and deploying AI/GenAI applications.
  • Proficiency in Python (ML libraries, GenAI/LLM frameworks) and Java (enterprise application development, OOP).
  • Practical experience developing with LLM frameworks such as LangChain, LangGraph, and vendor SDKs/APIs (OpenAI, Anthropic, etc.).
  • Strong skills in prompt engineering and designing agentic reasoning pipelines.
  • Solid understanding of ML evaluation techniques and experience in implementing model monitoring & metrics.
  • Proven ability to debug and optimize inference pipelines for performance and cost efficiency.
  • Strong problem-solving skills with the ability to work in fast paced, agile development environments.

Nice To Haves

  • Experience in using Al productivity tools such as Cursor, Windsurf, etc. is a plus or nice to have.
  • Experience with methods of training and fine-tuning large language models, such as distillation, supervised fine-tuning, and policy optimization is a plus or nice to have.
  • Bonus: Contributions to open-source projects, blogs, or technical papers in LLM/GenAI.

Responsibilities

  • Build the best cloud-based AI/ML solutions to power intelligent enterprise services
  • Collaborate daily with a team of like-minded developers, product managers and quality engineers to produce quality software
  • Work with product owners to understand detailed requirements and own your code from design, implementation, testing and delivery of high-quality solutions to our users

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What This Job Offers

Job Type

Full-time

Career Level

Mid Level

Industry

Professional, Scientific, and Technical Services

Education Level

No Education Listed

Number of Employees

5,001-10,000 employees

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