Staff Machine Learning Engineer (L4)
About The Position
Twilio is undergoing a major business transformation powered by Enterprise AI, supported by a dedicated engineering team building the foundations for a unified, secure, and scalable operating system across GTM functions (Sales, Support, Operations, etc.) as well as Internal non-GTM functions (Finance, HR, Legal, etc.) Our platform is designed to support a multitude of business functions by deploying intelligent agentic solutions that automate complex workflows and deliver unprecedented user experiences. We're building the future of work at Twilio, and this role offers the opportunity to be at the forefront of enterprise AI innovation. This role focuses specifically on transforming how Twilio's Customer Support organization operates through AI-powered tools and agentic products. As a Staff Machine Learning Engineer within Enterprise AI Engineering, you will be instrumental in developing supervised machine learning (ML) propensity models as well as state-of-the-art GenAI/LLM-powered applications. Your solutions will cater to the dynamic needs of Twilio’s diverse verticals and our extensive customer base. This role offers an exciting opportunity to harness the power of advanced machine learning technologies to drive innovation and efficiency. As a member of this team, you will have the opportunity to work on groundbreaking projects that directly impact the efficiency and success of our customers. You will collaborate with talented professionals who are as driven and enthusiastic about AI and Machine Learning as you are. Your contributions will be crucial in shaping the future of AI at Twilio, and you will have the support and resources needed to innovate and excel.
Requirements
- 5+ years of applied ML engineering experience
- Develop and Deploy AI Models: Build and deploy machine learning models leveraging NLP techniques and GenAI-powered applications, to production environments, ensuring they meet the diverse needs of Twilio's verticals and customer base.
- Collaborate Across Teams: Work closely with product, program, analytics, and engineering teams to implement and refine machine learning, statistical, and forecasting models that drive business outcomes.
- Utilize Advanced Technical Stack: Leverage our technical stack, including Python, SQL, R, AWS (Sagemaker, Lambda, S3, Kendra), MySQL, Airtable, and libraries such as Pandas, NumPy, SciKit-Learn, XGBoost, Matplotlib, and Keras, to develop robust and scalable AI/ML solutions.
- Integrate Enterprise Data Sources: Effectively utilize enterprise data sources like Salesforce and Zendesk to inform model development and enhance predictive accuracy.
- Harness the Power of LLMs: Apply knowledge of Large Language Models (LLMs) such as OpenAI's GPT models, Claude, Gemini, Llama, Whisper, and Groq to develop innovative GenAI use cases and solutions
Nice To Haves
- Familiarity with using LLMs (OpenAI, Claude, Gemini, Llama etc.), RAG, Agents, Model Fine-tuning, Few-shot prompting, Prompt Engineering.
- Experience with Python-specific frameworks such as Llamaindex, Langchain, Streamlit, Gradio, FastHTML, Chainlit etc.
- Research background & experience writing papers for top-tier peer-reviewed conferences or journals
Responsibilities
- Develop and Deploy AI/ML Models: Build and deploy machine learning models by leveraging NLP, recommendation systems & GenAI-powered applications, to production environments, ensuring they meet the diverse needs of Twilio's verticals and customer base.
- Collaborate Across Teams: Work closely with product, program, analytics, and engineering teams to implement and refine machine learning, statistical, and forecasting models that drive business outcomes.
- Utilize Advanced Technical Stack: Leverage our technical stack, including Python, SQL, R, AWS (Sagemaker, Lambda, S3, Kendra), MySQL, and libraries such as Pandas, NumPy, SciKit-Learn, XGBoost, Matplotlib, and Keras, to develop robust and scalable AI/ML solutions.
- Integrate Enterprise Data Sources: Effectively utilize enterprise data sources like Salesforce and Zendesk to inform model development and enhance predictive accuracy.
- Harness the Power of LLMs: Apply knowledge of Large Language Models (LLMs) such as OpenAI's GPT models, Claude, Gemini, Llama, Whisper, and Groq to develop innovative GenAI use cases and solutions.
Benefits
- Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
