Staff IT Specialist

AnaVation•Quantico, VA

3d•Onsite

About The Position

In a world of technology, people make the difference. We believe if we invest in great people, then great things will happen. At AnaVation, we provide unmatched value to our customers and employees through innovative solutions and an engaging culture. Description of Task to be Performed: Provide end user support for a custom application that is used by 3000+ users. The Staff IT specialist will support users with application configuration, configuration resets, data export, application use and other end user questions. The ideal candidate will be customer focused and have experience working people to understand an application that requires a level of expertise to operate. Clear explanations, patience with user issues and quick responses are critical. Our team will train the candidate on all aspects of the user interactions. There is a lot of opportunity to grow beyond the help desk into cloud engineering and software development. This position is on-site with our customer in Quantico, VA. This position requires an active TS/SCI with a CI Polygraph.

Requirements

Education: Bachelorâs Degree and Minimum of two (2) years of experience as a help desk person or customer support team. Without a Degree, 4 years of direct experience
Clearance: TS/SCI CI Poly
Experience with ensuring high levels of customer satisfaction through support to customer issues and needs.
Excellent verbal and written communication skills.