Staff Inbound Product Manager - SecOps

ServiceNow•San Diego, CA

10d

About The Position

The Team: ServiceNow's Security Operations (SecOps) Business Unit is at the forefront of AI-powered security innovation, delivering solutions that help enterprise customers detect, respond to, and remediate security threats at scale. As our AI security business continues its rapid growth trajectory, we're expanding our product management team to drive the next generation of AI-to-AI security integrations. As a Staff Inbound Product Manager for SecOps , you'll lead product strategy for integrating ServiceNow's AI security solutions with third-party AI systems from leading security vendors. You'll be instrumental in defining how ServiceNow’s AI agents communicate and collaborate across security platforms, enabling our customers to orchestrate incident response and vulnerability management workflows across their entire security ecosystem. What you get to do in this role: Lead product strategy for AI-to-AI security integrations that support ServiceNow's growth, defining how autonomous AI agents collaborate across security platforms Own the AI product roadmap for security incident response and vulnerability management integrations, transforming complex technical requirements into customer-centric solutions Partner directly with external stakeholders in regular strategic meetings to align on integration capabilities and joint value propositions Communicate priorities clearly and build alignment across engineering, design, architecture, and partner teams Translate complex AI and security workflows into clear, actionable product requirements Incorporate customer research, usability insights, and market analysis into product decisions Drive cross‑functional collaboration and influence stakeholders across product, engineering, UX, leadership, and partner ecosystems Work closely with SecOps engineering to deliver scalable integrations and AI‑enhanced incident response workflows

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving, including using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on security operations
8+ years of software product management experience, preferably in cybersecurity, SecOps, AI/ML or related domains
Proven track record defining and capturing product requirements and transforming them into executable product roadmaps
Strong prioritization skills and the discipline to focus on high-impact activities in fast-paced, high-growth environment
Deep curiosity about customer needs with a demonstrated track record building customer relationships and delivering customer-centric security solutions
Experience managing stakeholder relationships with external partners and building successful integrations with established or emerging tech or security vendors
Excellent communication skills with ability to translate complex technical problems into easily understood requirements for diverse audiences
Experience leading teams and mentoring junior PMs, helping elevate product thinking and execution quality across the organization

Nice To Haves

Experience in MCP (Model Context Protocol) or A2A (Agent2Agent) protocol is preferred
Experience with AI agent communication protocols, API design, or distributed automation frameworks is preferred

Responsibilities

Lead product strategy for AI-to-AI security integrations that support ServiceNow's growth, defining how autonomous AI agents collaborate across security platforms
Own the AI product roadmap for security incident response and vulnerability management integrations, transforming complex technical requirements into customer-centric solutions
Partner directly with external stakeholders in regular strategic meetings to align on integration capabilities and joint value propositions
Communicate priorities clearly and build alignment across engineering, design, architecture, and partner teams
Translate complex AI and security workflows into clear, actionable product requirements
Incorporate customer research, usability insights, and market analysis into product decisions
Drive cross‑functional collaboration and influence stakeholders across product, engineering, UX, leadership, and partner ecosystems
Work closely with SecOps engineering to deliver scalable integrations and AI‑enhanced incident response workflows