Staff Inbound Product Manager - Gen AI Platform and AI Agents

ServiceNow-posted 4 months ago
Senior
West Palm Beach, FL
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The PlatformX team, our newest team, is shaping the long-term future of our intelligent platform. We deliver an intelligent, secure, scalable, performant, and accessible Platform, which serves as the foundation of ServiceNow’s products and customer experiences. This is possible through world-class integrations, data management, automation, artificial intelligence, and end-user experiences across all channels. As a Staff Inbound PM - Gen AI Platform and AI Agents you will be part of the product team focused on creating solutions that provide ServiceNow with a competitive advantage in platform and AI technologies. The Staff Inbound PM - Gen AI Platform and AI Agents role will be at the forefront of the exciting new AI Space of AI Agents. The ideal candidate will be a seasoned, highly skilled, motivates and have experience in a technical product capacity or as traditional product with a background in building products with a keen interest in AI and Innovation. This is an exciting and innovative opportunity for the right candidate. Expertise with AI Products, ServiceNow platform and the ability to translate complex requirements into functional solutions will be critical in driving successful outcomes.

  • Guide roadmap development and feature prioritization for the AI Agent Platform, aligning with business and user needs.
  • Stay current with emerging trends in AI and platform technologies. Offer thoughtful, research-based recommendations to product leadership.
  • Rapidly design and prototype technical solutions using a range of AI frameworks.
  • Partner across diverse, cross-functional teams—including engineering, design, and AI research—to co-develop and launch innovative PoCs (proof of concepts).
  • Clearly present PoC solutions to customers and internal stakeholders. Gather feedback with openness and iterate for continuous improvement.
  • Engage directly with customers to co-create solutions. Understand their goals, challenges, and needs to ensure effective and adaptive outcomes, with a focus on agentic systems.
  • Partner with stakeholders to define success metrics (KPIs), design processes for tracking them, and document outcomes to inform future efforts.
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
  • 8+ years of experience in product management within Agile environments.
  • In-depth understanding of the ServiceNow platform’s capabilities, modules, and features.
  • Proficiency in Agile and ServiceNow development; experience with Large Language Models and AI technologies is a plus.
  • Proven experience working across teams, including Product Management, Design, Engineering, and Business Units.
  • Ability to listen deeply to customers, understand their needs, and translate insights into actionable solutions.
  • Strong verbal, written, and presentation skills, with a focus on making technical concepts accessible to all audiences.
  • Skilled at approaching problems with curiosity, data-informed thinking, and creativity.
  • Ability to apply data analysis to guide thoughtful, inclusive decision-making.
  • Passion for continuous learning, innovation, and working in collaborative, evolving environments.
  • Comfort working alongside technical teams to navigate challenges and explore opportunities.
  • Experience applying design thinking to build inclusive, user-focused solutions.
  • Familiarity with AI/ML concepts and data science.
  • Flexible work personas (flexible, remote, or required in office).
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