Staff Inbound Product Manager - Core Platform

ServiceNow•San Diego, CA

About The Position

Work matters. It’s where we spend a third of our lives—and the workplace of the future should be a place where people thrive. That’s why we put people at the heart of everything we do. People matter. Our teams are driven by a passion for learning, building, and innovating. Whether you're in engineering, sales, finance, or another function, every role is designed to create meaningful impact and provide room to grow. Core Platform Business Unit Core Platform is a global organization made up of hundreds of Software Engineers, Quality Engineers, Product Managers, Designers, Strategic Operations, and Leaders. We deliver best-in-class performance, resiliency, scalability, and security for over 8,400 customers, including more than 85 percent of the Fortune 500, with a 98 percent renewal rate. As the foundation of the Now Platform, Core Platform powers Runtime and Development capabilities that digitize workflows across departments and critical systems. We help enterprises: Maximize existing technology investments and cut operational costs Improve core business processes with a unified platform We are customer-obsessed and committed to enabling transformational outcomes at scale. Core Platform Product Management Team The Core Platform Product Management team is a highly skilled, collaborative group with decades of industry expertise. We tackle the most complex challenges our customers face around the world, leveraging the power of the cloud-based Now Platform. We work side-by-side with Engineering and Quality teams, and partner across the entire organization to deliver advanced, scalable technology solutions that drive exceptional customer outcomes. Role Description: As our customers continue to grow with us, so does their workload across the enterprise and their customer base. You will bring experience in scaling and enhancing existing platform systems such as Java Runtime and JDK, platform caching, resource management, and elasticity and scale of infrastructure in both virtual and dedicated environments. You know how to blend existing capabilities with new innovations to deliver products that meet the needs of our fastest-growing customers. In this role, you will work closely with software and quality engineering teams to analyze logs, performance metrics, and usage analytics to drive data-informed decisions. You will collaborate with product managers across the platform and business units, and engage regularly with both internal and external customers as part of a high-impact, customer-focused, and highly collaborative team environment. This position reports to the Senior Manager of Product Management, Core Platform.

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
8+ years of experience as a Product Manager
4+ years of experience delivering product solutions on a global SaaS/IPaaS platform
Domain expertise in cloud scalability & elasticity, workload management, resource management, etc.
Prior Software Engineering (or equivalent) experience, with the ability to deeply embed and collaborate with teams of Engineers
Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions
Drive solution development through big-picture solution development
Ability to inspire and align engineering teams to deliver exceptional experiences
Ability to make trade-off decisions between possible and desirable, with a keen sense of what is technically feasible
Comfortable delivering product presentations to large audiences
Proven ability to execute plans and get things done
Strong verbal and visual communication skills
Exceptional problem-solving skills
Enjoy working in a highly collaborative environment

Responsibilities

Deliver Customer Value Drive vision, roadmap, strategy, and requirements to meet enterprise customers' needs
Define core platform features and capabilities, and identify ideal experiences needed to unlock customer and business use cases
Be the voice of the customer, providing a business perspective on value during day-to-day development
Provide Team Leadership Work cross-functionally with engineering & stakeholders to ensure top-notch software releases
Align with other platform teams and business units to achieve greater outcomes together
Guide teams to focus on enhancing customer outcomes
Have a Significant Impact Drive enhancements and efficiencies for services that are used by every ServiceNow customer
Help define and drive the future of long-term scalability & performance of the Now Platform
Be part of a high-performing Product team that is accountable, empowered, and works together to deliver outcomes that matter
Influence other product teams by being the expert in your domain